Inbound Customer Service And Collections

Are you looking to take your customer service skills to the next level?
If you have customer service experience or an excellent phone etiquette, you already possess valuable skills that make you an ideal candidate for a thriving career in collections.
Take advantage of this exciting opportunity to join a renowned multinational organization as a Collections Officer, and leverage your communication and problem-solving abilities to help customers navigate their financial obligations.
About the role Situated in Melbourne's CBD Exhibition Street, 2 minutes' walk from parliament station close to great cafes and shopping, dining, and top-tier retail, you'll be working in a modern office building five days a week.
You will be on a rotating roster, working your 8-hour shift within the hours of 8am and 8pm - Monday to Friday.
Key Responsibilities: •Respond to customer inquiries via phone relating to customer collections •Accurately update and process customer information into systems •Take ownership of customer commitments and deliver timely resolutions •Work collaboratively with other team members to resolve complex cases •Ensure customer satisfaction through effective problem-solving What We're Looking For: •Strong customer service skills •Previous experience in Telco and Debt Collection roles is advantageous but not essential •Ability to work efficiently under pressure while maintaining a customer-first approach Benefits: •Competitive salary: $52,001 + Super ($57.008 package) •Comprehensive training in collections provided •Vibrant office location in the heart of Melbourne CBD •Permanent Full Time Employment •Multinational Company with career opportunities If you're ready to make a difference in customers' lives while building a fulfilling career, we'd love to hear from you!