Inbound Call Centre Consultant

07th November, 2024 HAYLO People are experts in Personal Injury and General Insurance recruitment.
We are seeking multiple Inbound Call Centre Agents to support a thriving team.
You'll join a respected, forward-thinking company making a meaningful impact.
Benefits  Flexible work options: enjoy the balance of working from home two days per week.
Defined career progression with continual support for professional growth and development.
Join an energetic team that hosts regular social events for connection and relaxation with colleagues.
The role:  Handle inbound customer inquiries addressing questions and resolving issues effectivel Resolve customer queries swiftly, or escalating to specialists where needed to maintain seamless service.
Proactively address customer needs and promote retention by delivering clear, timely solutions that align with our service standards.
Accurately log all call data in the system in real-time, capturing detailed notes and incident records to support client-specific insights.
About you: Experienced in customer service and/or call centre environments Motivated, self-reliant, and a strong team player.
Passionate about customer care and committed to making a positive impact to your customers  We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.
Haylo People is a specialist recruitment agency supporting the Personal Injury and Insurance industries.
For more information or to discuss this role and the benefits of working with our client in further detail please contact Dakota Morgan on ****** or  0483 961 261.
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