Full-time Workplace Type: Hybrid Company Description Linked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.
We're also committed to providing transformational opportunities for our own employees by investing in their growth.
We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description At Linked In, we trust each other to do our best work where it works best for us and our teams.
This role offers a hybrid work option, meaning you can both work from home and commute to a Linked In office, depending on what's best for you and when it is important for your team to be together.
Linked In's Sales Solutions (LSS) team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The LSS Services Consultant's mission is to make every customer and their sellers successful during critical moments in time - their onboarding and pilot periods.
The Services Consultant is responsible for setting the relationship up for success - defining strategy, managing change and driving ROI.
The Services Consultant for this role will work on deals sold in our Australia, New Zealand and APAC markets, with occasional need to work on customers in other regions globally.
Responsibilities Lead all onboarding activities through strong relationship-building, program planning and execution to ensure our customers are successful with Linked In Sales Navigator in terms of adoption, usage and engagement.
Achieve value focused project KPI's related to customer license activation, seller engagement and technical integrations on the Linked In Sales Navigator platform.
Provide ongoing consultations, customer education and best practice recommendations to ensure customers continue to meet agreed success criteria.
Build relationships with customers and internal partners to ensure customers maximize the value from Linked In Sales Navigator.
Develop customer 'Success Plans' to guide the roll out of Linked In Sales Navigator and help customers utilize the product to its full capability while ensuring a successful handoff upon project completion.
Learn about the business, the team and Linked In's platform, Linked In Sales Navigator and associated tools (Salesforce.com) to enable success in your role.
Understand how to build and present a Linked In sales story using data and insights.
Proactively raise risk (onboarding risk and pilot forecasting renewal risk) and develop mitigation plans to minimize churn risk within your customer base.
Track and record customer activity in a timely manner in systems of record (Smartsheets, CRM).
Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit Linked In's culture and values.
Qualifications Basic Qualifications 5+ years of experience in a sales, consulting, implementation, project management, customer success or onboarding role.
Preferred Qualifications Growth mindset with the desire to work in a collaborative and agile environment.
Passion for customer work and delivering outcomes.
Ability to build authentic business relationships with senior customers and cross-functional partners.
Comfort navigating complex organizations.
Experience in the implementation of Saa S applications.
High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines.
Experience working with multiple customers simultaneously, comfort managing competing priorities.
Excellent analytical and problem-solving skills.
Strong verbal and written communication skills and technical aptitude.
Strong Microsoft Office capabilities: Excel, Word, Outlook, and Power Point.
High level understanding of sales technologies (CRM, outreach tools) and SSO with willingness to learn.
Commercial acumen.
Suggested Skills Communication Problem solving #J-18808-Ljbffr
