HUB OS is an integrated hotel operations SaaS platform that has a global portfolio of clients.
As we expand our client-base into Australasia we are looking to appoint an experienced Hospitality professional to assume key roles in the implementation space as we on-board an increasing number of hotels THE ROLE This role is remote and will involve implementing HUB OS in hotels across Australia involving domestic travel.
The Role will be casual (daily rate) and part time - working on projects as they arise.
In this role you will champion configuring, implementing, training & supporting HUB OS to new clients.
The role will be hands-on, including face-to-face, phone and email interactions to ensure the system is delivered within agreed timeframes, configured to meet the customers' needs, to a client whom is adequately readied for go-live, continually supported and to ultimately return client operational efficiencies & savings delivering the best possible experience, service and solution to our customers Key responsibilities will include but not limited to Work closely with new clients to requirement-gather the information necessary to build the hotels' live environment and optimal configuration best suited to their operational requirements Configure & calibrate the software solution to reflect their hotel & operational workflows Train & ready new clients, delivering the implementation to a pre-agreed plan & timeline supporting them across a UAT & testing cycles Communicate and engage with clients throughout the implementation process, and after go-live, to deliver optimal operational efficiencies Guide & advise new clients about adapting any operational processes to suit the new solution Work with the wider HUB development team to communicate any requested customisation and new feature requirements Creating & utilising specialized knowledge materials eg documentation & videos, for each client to enable clients to train new staff internally YOUR BACKGROUND Experience in hotels and hospitality with a network of existing contacts Back-end experience in software applications preferable Experience in software implementations and business-critical support Knowledge of system infrastructure, interfaces & APIs Ability to effectively engage and deliver training of IT-software Experience in CRM & ticket-management software Competent and comfortable in the IT-space especially smartphone applications, SaaS & cloud-based solutions, but no formal qualifications required Proficiency in all Microsoft Office applications and SQL database management systems (is a bonus) APPLICATIONS Apply online today if this opportunity sounds like a great fit for you!