Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know Working at IKEA has its benefits and rewards:
5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more 24/7 access to our Employee Assistance Program for health and wellbeing support 15% Co-worker discount Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant Co-worker uniform provided Free Co-worker parking Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional Information: This role is permanent Full-time, 76 hours per/fortnight. The internal job title for this role is Experience Design Specialist. Hybrid working is supported, 3 days in the office/unit and 2 days from home. This role requires availability to work Monday to Friday, 9am- 5pm. If your application is successful, you will be required to attend a 2-day Welcome induction. As part of the recruitment process this role requires a pre-employment check for final candidates. About this work area As an Experience Design Specialist your responsibilities will include, but are not limited to:
Drive digital-centric project management strategies to optimise efficiency, innovation, and seamless delivery of projects. Make necessary country-specific adaptations to globally created initiatives, in agreement with group Experience Design Specialists, to ensure local relevance. Ensure that upcoming and ongoing implementations and initiatives are communicated clearly to all relevant stakeholders in the local RCMP, securing common expectations and co-worker engagement. Drive and execute complex local implementations, including managing time, cost, scope, risk control, co-worker training, stakeholder management, reporting, and follow-up. Identify, engage, and lead co-workers with key competences for the specific initiative to build a high performing project team. Maintain, update, and manage change in relevant digital tools to secure functions are always up to date. Develop guidelines for trainings related to relevant digital tools and securing learning delivery to keep co-workers up to date on procedures and ways of working. Ensure close collaboration with all parts of the RCMP, both on country and global to capture input on improvements needs. As an Experience Design Specialist you are: Passionate about project management, service design and continuous improvement. Driven to exceed customer expectations and motivated by how to grow satisfaction with outstanding service and support. Motivated to create fantastic and inspiring experiences for customers that meet IKEA in all remote channels. Equipped with a good mix of customer and tools knowledge, with the ability to turn requirements into practice. Build trustful relationships and influencing stakeholders on all levels comes naturally for you. Experience in continuous improvement and the six sigma framework is highly valued. #J-18808-Ljbffr