Identification Authentication AnalystCommonwealth Bank of Australia, Sydney, Australia
Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.
Group Operations is the engine room of the CBA Group dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the CBA Groups customers.
The Identification Authentication team is a specialist team that supports multiple regulatory requirements such as:
The on-boarding of customersThe collection of identification information to on board customersVerification of identification informationThe collection of identification for current customers when requiredThis specialist team extends our ongoing commitment to:
Know Your Customer (KYC)Anti-Money Laundering (AML)Counter Financing Terrorism (CFT)Customer On-Boarding obligations and Common Reporting Standards (CRS/FATCA)The team aims to ensure compliance while at the same time making these processes easy and simple for our customersDo work that mattersAs an Analyst - IDA you will provide support to our internal and external customers with:
AML/ CTF knowledge and experienceCollecting additional KYC information as requiredUplifting customer information to enable the bank to better meet its regulatory obligationsVerification of identification across multiple systemsIdentifying individuals with a risk mindsetInvestigate and alert Financial Crime Compliance teams to identify high risk customersContact customers to identify and verify new to bank customersYou will be able to contribute to the team culture and results by:
Maintaining individual morale, motivation and performanceActively contributing in team meetingsContributing to a safe, honest and collaborative environmentSee yourself in our teamSupport multiple brands across various jurisdictions through:
Collecting information from front line staff and customersDocumenting comprehensive evidence to support the collection of information.Verifying that information is correct when completing identification of customersEnsuring that you complete assigned tasks accurately and to the best of your abilityManage customer expectations on resolution process, timeframes, escalations and complaintsManage confidentiality of customer information and circumstances within privacy legislation and internal policyEnsure that all internal processes are continuously reviewed to ensure efficiency and accuracyUndertake any other tasks assigned by your manager that you have the capability to perform safelyIdentifying opportunities to improve the processes within your team or work areaWe're interested in hearing from people whoSome experience understanding identification details for customersFinancial Services Industry experience is a must, further qualifications in the area of financial crime is beneficialExperience in investigating and handling complaintsAbility to communicate with a diverse range of business and high value customers, including upset or distressed customersAbility to articulate complex information into easy to understand questions for customersExposure to data analytic tools & workflow management toolsThis role is a 12 month secondment/maximum term contract. The role is based in Sydney and works 50% hybrid work.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 29/10/2024
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