About the role:We're looking for an IDC Specialist to join our team! Reporting to the HR Manager, you'll play a key role in managing the relationships with our Independent Delivery Contractors (IDC). This is an exciting opportunity to help build and maintain strong partnerships while contributing to the success of a high-growth company.In this role, you will act as an intermediary between the operations teams and their IDC network ensuring that our IDCs are equipped with the tools and metrics to successfully run their business, in line with Dragonfly's business model. You will be responsible for recruitment, onboarding, performance management, compliance and grievance procedures for our IDC network, so this role is suited to someone with an understanding of generalist human resource practices who wants to work in a more commercially focused position.Who are we looking for?If you are a person who wants to join a business that's challenging the status quo in an industry that's ripe for disruption, Dragonfly Shipping is for you. We are a new business, energetic, and nimble to change and our customers. We're solution seekers, with the backing and knowledge of our Head Office in Canada to enable our growth.You might be a Human Resources professional who loves to get out on the floor and work closely with operations to deliver results. Or you might be from an operational background but want to move off the tools and use your wealth of knowledge to make others successful. Either way, we want to hear from you!Key Responsibilities:Act as the main point of contact between Dragonfly Shipping and our IDC networkMediate and resolve issues, ensuring a collaborative approach to problem-solvingWork closely with various teams to deliver high-quality services that focus on value, customer satisfaction, and growthFoster engagement with the IDC group by providing regular communication on business updates, capacity planning and forecastsSupport the recruitment and onboarding of new IDCs in line with Dragonfly standardsInvestigate IDC concerns and suggest improvements to our policies and proceduresCoordinate the quarterly business review process for all IDCs alongside operational managementSupport the execution of compliance procedures in collaboration with the wider HR TeamWhy Dragonfly Shipping?Flexibility: We understand the importance of work-life balance, and we offer a hybrid working environment to support this.Growth Opportunities: As a high-growth company, we offer numerous opportunities for career advancement and professional development both in Australia and Canada.Dynamic Environment: Join a passionate, forward-thinking team that thrives on innovation and collaboration.Competitive Benefits: Enjoy a competitive salary package to reward your expertise.About UsThe old way is out.Dragonfly stands for a different way of doing e-commerce delivery in Australia.At Dragonfly, we use a combination of the latest technology and the right people to ensure greater efficiency, better results and a superior customer experience.Welcome to Dragonfly.Apply today!
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