About Us: Commuserv is a leading IT consulting company in Adelaide that offers services and products necessary to enhance business and allow our clients to grow efficiently with Microsoft Modern Workplace technologies and Ai.
We're a growing fast-paced company where you will join an amazing team of professionals with a focus on customer service, teamwork and diversity in technology.
A variety of staff benefits are on offer including;
Flexible WorkingHealth & WellbeingLeave LoadingReferral BonusesPaid Training during work hoursDiscounts on IT Equipment and InternetAbout the role: Reporting to the ICT Technical Support Manager, this position is suited to a level 2/3 technician who will be responsible for directly supporting customers with diverse range of ICT systems across a broad range of industries.
As a key member of our team, the candidate will be responsible for monitoring, managing, maintaining and supporting various ICT systems to ensure services are reliable, available, up-to-date, recoverable and performing to standard.
Knowledge & Experience: Your broad experience across a variety of ICT systems and networks should include:
Experience within an MSP will be highly regardedExperience in troubleshooting and maintaining Servers including Windows Server ******** Experience in troubleshooting and maintaining Client Systems including Windows 11, Mac, Apple & AndroidExperience in troubleshooting and maintaining Network Systems and infrastructure including WI-FI, modems and internet technologies and VPNsExperience in managing virtualised environments (preferably Microsoft Hyper-V)Thorough understanding and practical experience of Microsoft Office 365 and Microsoft Modern Workplace TechnologiesUnderstanding and experience working with ICT systems, includingActive Directory, AzureAD, GPO, WSUS, DNS & DHCPPublic Cloud Platforms (Azure, AWS)Cyber security, risks and controls within systems and user devicesGeneral Line of Business application supportMicrosoft 365 Tenants including Exchange Online, SharePoint Online, Microsoft Teams, Intune and OneDriveMicrosoft ExchangeMicrosoft Remote Desktop ServicesUnified Communications, SIP and VOIP (Teams, 3CX, Maxo)Microsoft Modern Workplace Technology StackPersonal Attributes: Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, SLA and timeClear written and verbal communication skillsHonest, prompt, reliable and hassle-free team player with a pleasant and courteous can-do mannerExcellent problem-solving skills and strong attention to detailWell Presented, Proactive and Self motivatedEnjoys a fast-paced environment and is comfortable with change.General Requirements: MUST reside in and hold full working rights in AustraliaCurrent valid Australian driver's licenseSome travel may be requiredUnrestrictive Police Clearance required Immediate start for the right candidate. As part of the selection process candidates will need to complete a practical assessment.