We have an exciting opportunity for an experienced ICT Systems Administrator to join our team at Southern Cross Care QLD.
Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other. Southern Cross Care QLD has an exciting opportunity for an experienced ICT Systems Administrator to join our Business Solutions team based at our Support Centre in Upper Mt Gravatt.
Are you a tech enthusiast with exceptional skills in managing, configuring, and maintaining an organization's ICT infrastructure?
Do you enjoy daily customer interactions to scope and implement solutions, support network and security devices, act as a senior escalation point for critical incidents, and mentor junior team members?
This might be the opportunity for you!
What can Southern Cross Care Queensland offer you? Competitive salary package + benefit of NFP salary sacrifice optionsOpportunity to join a supportive organisation and talented ICT teamSupportive purpose driven organisation with great staff cultureOngoing individualised training and mentoring programsEmployee Assistance Program for employees and their familiesConvenient Upper Mt Gravatt location – Free parking onsiteAbout the role Working within the talented ICT team, you'll design, implement and support network infrastructure across all of our current and future care homes.
Key Responsibilities Will Include: Maintain and configure all network devices, including routers, switches, and wireless access points.Monitor performance and ensure disaster recovery of all network infrastructure.Design, maintain, and support security policies, including Meraki, access policies, Group policies, and ACLs.Manage and support CCTV and Radius systems.Design, support, and maintain telephone services, including PBX and cloud-hosted systems (8x8/Teams).Implement and support email and web security.Manage Azure and integrate with on-premises environments.Maintain and support VMWare infrastructure.Implement backup solutions and ensure disaster recovery.Create and maintain technical documentation according to departmental standards.Assist in managing the deployment, configuration, and security of desktop and mobile computing devices and peripheral devices.Ensure a positive customer support experience, timely resolution, and professional communication.Work collaboratively with the IT team and perform other duties as requested by the Head of ICT or Service Delivery Manager.What will you bring to the role? Bachelor's degree in Computer Science, Information Technology or related discipline or an appropriate tertiary qualification is preferred with industry experience essential.Demonstrated knowledge and experience in the use and support of Microsoft Office 365 and SharePoint Solutions including SharePoint Online, Microsoft Teams, Power Apps and Power Automate.Demonstrated experience in gathering requirements and designing SharePoint, Microsoft 365 and Power platforms.Outstanding knowledge and interest in computer systems and the latest technologies.At least 3 years' experience in an IT Support environment.The ability to learn new technologies and apply them efficiently.Highly developed interpersonal skills with an ability to communicate effectively both verbally and written with a range of client groups.Ability to demonstrate good time management in a high-pressure environment.Ability to work effectively unsupervised and within a team environment.Who is Southern Cross Care Queensland? Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago.
They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.
Since then, SCCQ has grown to employ over 1300 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.
We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.
At SCCQ, we are just as focused on creating a culture where every person matters.
Our culture program, Known & Loved, is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.
How can you apply? If you believe you are an ICT Systems Administrator with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you.
Apply today! If you have any queries around Southern Cross Care QLD 's recruitment process or about the role please contact us at .
Southern Cross Care Queensland is a proud Equal Opportunity Employer.
We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply.
Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up to date flu vaccination status.
Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.
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