Ict Support Specialist

Networks & Systems Administration (Information & Communication Technology)Full timeSalary: $100,145 – $115,478 per year plus 15% superAbout the opportunityWe have an exciting opportunity for a ICT Support Specialist to join Icon Water's Digital Technology Group. This position is responsible for providing high quality IT support services and monitoring the service management system to ensure tickets are assigned and actioned appropriately. The position also has responsibility for creating knowledge articles for end users and support teams, developing materials, and providing training to users for various IT solutions.About your new roleKey responsibilities of the role include but are not limited to:Provide high quality 1st and 2nd level IT support services adhering to KPIs and liaise with 3rd party providers to raise, monitor and escalate incidents and service requests.Manage hardware and telephone service assets through the use of provided software and processes ensuring accuracy at all times.Assist in developing and distributing a variety of service management reports.Our ideal candidate will possess:Vocational education qualification in ICT or related discipline.3+ years experience in a customer service role and in configuring and troubleshooting a range of IT hardware devices.Experience in managing ICT best practice in a utility environment.A commitment to delivering quality client services, with the ability to examine issues thoroughly and be self-directed and proactive.Does this sound like you?If this role takes your interest, please log on to our recruitment portal and:Submit your resume & cover letter clearly addressing how you meet the requirements of the role.#J-18808-Ljbffr