Warragul, West Gippsland & Latrobe Valley VIC
Help Desk & IT Support (Information & Communication Technology)
Management & Administration Officers HS2 - $33.79 per hour base salary (salary packaging available) We're seeking a self-motivated, hard-working and passionate Information Communication and Technology (ICT) professional who has the ability to understand and support ICT technologies to deliver ICT Services at West Gippsland Healthcare Group. The ideal candidate has been working in a service desk environment and is ready to take their next step in their career. The ICT Support Officer position is responsible for resolving incidents, identifying problems, and completing service requests (Level 1 to Level 1.5 complexity) across multiple technology stacks. These include Microsoft Windows devices, desktop software, tablets, printers, video conferencing, desk phones, smartphones, website, intranet, and clinical infrastructure to support the organisation's ICT services. The ICT services support a wide range of clinical, operational, and administrative staff.
This is a part-time position of 32 hours per week; exact hours will be negotiated with the successful applicant. We offer a friendly, team-focused work environment, comprehensive orientation to the department and organisation, in-house salary packaging, and free car parking.
Our preferred candidate will have: A diploma level qualification in Information Technology or significant technical knowledge in Information Technology and a minimum of 2 years' experience in a similar role.Experience in providing ICT Level 1 or Level 1.5 application and/or devices support based on ITIL practices.Advanced computer skills in Microsoft Office, particularly Word and Excel.A thorough understanding and respect for confidentiality requirements.Responsible and mature work attitude.Ability to communicate constructively and effectively with a range of key stakeholders using excellent oral and written communication skills.Demonstrated ability to work under pressure, handling multiple tasks simultaneously.Proven ability to fault find to reach an acceptable outcome.The following experience/qualifications would be considered advantageous: A current ITIL Certification.Knowledge of privacy legislation and document control.Previous experience within a hospital or healthcare environment.IMPORTANT: Some roles in the healthcare sector are required to be vaccinated annually for Influenza (unless a valid exemption applies). Evidence of vaccination (or exemption) will be required to be provided prior to commencement. About our organisation The West Gippsland Healthcare Group is a customer-focused health organisation providing acute medical and surgical, obstetric, emergency, residential care, and community health services to 45,000 people in the rural, urban residential, agricultural, and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.
Working with us All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance, and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six-month probationary period applies to all new appointments.
Further details and how to apply Further information is contained in the Position Description. Applications must be submitted via seek.com.au and must include a current CV and a covering letter. Responses to the selection criteria are recommended. Shortlisted applicants will be asked to provide at least 2 professional referees. If you have any further queries, please contact Ricky McKerrow, ICT Manager, . Applications close on Sunday, 1st December 2024. Please apply at your earliest convenience, shortlisting may commence prior to the closing date. As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability. As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing, and inclusion of all children, including those with disabilities.
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