Ict Support Officer

We have an opportunity for an ICT Support Officer to join a mid-sized Federal Government Department.
The role will have you supporting the whole department across level 1 & 2 ICT incidents and issues and acting as the key first point of contact.
You will work with a great team, learn and develop your skill set and gain valuable experience with ongoing internal opportunities to progress your career.
The role will be offered on a long-term contract with extensions and career progression being highly likely for the right people.

What's in it for you? $50/hr contract rateLong term contract + extensionsExperience in a Government departmentOpportunity for career advancementWhat will you be doing?Performing troubleshooting and issue resolution for internal and external usersAnswering phone calls and responding to support requestsProvide initial point of contact for IT issues/inquiries, first call resolution, hand over to level 3 as needed.Performing regular maintenance and upkeep tasks on client equipmentITSM and process improvement and quality assuranceTechnical support across desktop, mobile and print issues as well as traditional technology support.Skills and experience required to succeed in this role?Australian citizen with active Baseline clearance – NV1 is highly desirablePrevious experience within a service desk environmentTicketing system experience with Service Desk + or ServiceNow is highly sought afterHigh level of customer service and communication – you will deal with APS 3 – Executive level customersProblem-solving skills and ability to "own" the outcomeWork onsite in Canberra, ACT.Clearance required?Baseline clearance or above.How to apply?
To apply and be considered for this role, please apply through the link in this ad and share a current resume/CV for review.
If suitable, you will be contacted for an initial screening and for us to share more information.
This role will be closing on the Friday the 24th of January.
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