Ict Support Engineer - Level 1

Key ResponsibilitiesProvision of IT support services, level 1 ticketsCollaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues.Installing and configuring computer hardware, software, systems, servers, networks, printers, and scannersMonitoring and maintaining computer systems and networksEfficiently and accurately log, prioritize, and manage support tickets using a ticketing systemProviding technical support to the branch (this may be in person or over the phone)Keep inventory of all equipment, software, and license users.Testing new technology and training usersActive participation in the implementation of new IT solutions and servicesAbout You2 years Helpdesk experience preferredDegree qualifications in Information Technology or equivalent (preferred)Intermediate computer hardware and software installation skillsIntermediate problem-solving skillsKnowledge in the distribution and disposal of classified data/documents/devicesDetermining customer needs and establishing service solutions and forecastsMaintains a positive and optimistic attitudeCommunicates effectively and appropriately with othersOur OfferWhy you should join Liebherr's family?At Liebherr-Australia, we're committed to looking after you, with some great benefits including (but not limited to):A culture of reward, recognition and celebrationPaid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSLCorporate Health Insurance | Novated Lease | Travel ClubLiebherr One Hub – Employee discount portal for great savingsFinancial stability | annual reviews | service & manager rewards | career progressionTraining programs and opportunities to ensure your continued growthSoft skills and Leadership training programsHow to apply