Ict Support Engineer - Level 1

Key Responsibilities Provision of IT support services, level 1 tickets Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues. Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners Monitoring and maintaining computer systems and networks Efficiently and accurately log, prioritize, and manage support tickets using a ticketing system Providing technical support to the branch (this may be in person or over the phone) Keep inventory of all equipment, software, and license users. Testing new technology and training users Active participation in the implementation of new IT solutions and services About You 2 years Helpdesk experience preferred Degree qualifications in Information Technology or equivalent (preferred) Intermediate computer hardware and software installation skills Intermediate problem-solving skills Knowledge in the distribution and disposal of classified data/documents/devices Determining customer needs and establishing service solutions and forecasts Maintains a positive and optimistic attitude Communicates effectively and appropriately with others Our Offer Why you should join Liebherr's family? At Liebherr-Australia, we're committed to looking after you, with some great benefits including (but not limited to): A culture of reward, recognition and celebration Paid Parental Leave | Bonus Leave | Purchase Leave | Early Access to LSL Corporate Health Insurance | Novated Lease | Travel Club Liebherr One Hub – Employee discount portal for great savings Financial stability | annual reviews | service & manager rewards | career progression Training programs and opportunities to ensure your continued growth Soft skills and Leadership training programs How to apply Please apply via the link below. Lisa Davis Human Resources Business Partner Applications close COB 10th May 2024 Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application. No agencies or third parties please. Emailed applications will not be accepted. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Lisa-Jayne Davis. One Passion. Many Opportunities.