ICT Support Analyst & IT CoordinatorJob no: 494215
Work type: Full Time Permanent
Location: Victoria
Categories: IT
We are a successful civil contracting business that has been operating in Australia for over 35 years.
With the agility and personal connection of a Tier 2, yet the expertise of a Tier 1, and the enhanced resources of one of the largest, world-class construction companies, VINCI, our employees and clients get the best of three worlds.
Join a landmark infrastructure project as an ICT Support Analyst & IT Coordinator, that's set to shape the future of Melbourne's transport network.
This is an opportunity to be part of a team delivering critical civil works that will improve connectivity and create lasting benefits for the community.
You'll be working in a collaborative environment alongside industry-leading experts, leveraging cutting-edge technology and innovative methodologies.
About the role: Provide level 1/2 support via phone and in-person, utilizing remote support tools for team members.Manage and update knowledge articles and documentation for efficient information access.Resolve issues through problem-solving and troubleshooting.Provide comprehensive support for Hardware, Software, Peripherals, and Mobile Devices.Handle deployment of new hardware, software installations, and conduct audits of voice and data services to ensure compliance with business policies.The successful applicant will have the following skills and experience: 2 years of experience working in a commercial Service Desk environment.Proficient in providing technical support within a Microsoft environment.Competency in MS Office, Outlook, Windows 10 & 11, desktop hardware, and peripherals.Exposure to Microsoft Server Technology Support, including AD, Azure, O365, Printing, and VMWare.Strong technical, analytical, and problem-solving skills, with previous exposure to ITIL (ITIL V3, A+, Network +), excellent communication, and collaboration skills.Current C-Class Driver's Licence.We have a range of additional benefits available for our employees: Health & Wellbeing – discounted health insurance, seasonal vaccinations, wellness discounts, fertility benefit and employee assistance program (EAP).Time for life / Work life balance – birthday leave, purchased leave program, paid parental leave and flexible work arrangements.Financial wellbeing – competitive remuneration, annual performance bonuses, salary continuance insurance and employee share program.Career development – training, mentoring programs, and leadership development program.Many of our projects are located in regional areas, therefore all applicants must hold a current Driver's Licence and have their own transport. Seymour Whyte is an Equal Opportunity Employer, and we encourage applications from candidates with diverse backgrounds, including veterans.
Our commitment to an equitable construction industry extends to an inclusive culture that embraces our differences and gives everyone the opportunity to grow and be equally valued.
We're unified in our direction toward having a workplace that is balanced and fair for all.
Next steps: Submit your CV online to apply for this role.All successful applicants will be required to undergo a pre-employment medical and criminal history check.Applications will only be accepted from candidates who have the right to work in Australia.To learn more about us, visit www.seymourwhyte.com.au Advertised: 19 Dec 2024 AUS Eastern Daylight Time
Applications close: 19 Jan 2025 AUS Eastern Daylight Time
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