Reporting to the Director Information, Communications and Technology (ICT), the ICT Operations Manager will head up the ICT Operations team working closely with senior ICT staff, operational stream leads and team members to oversee the ICT branch's operational area.The Victorian Government established the Labour Hire Authority (LHA) to introduce a licensing system to regulate the provision of labour hire services across Victoria. LHA undertakes a range of licensing, compliance and enforcement activities, maintains public registers and conducts research and education in accordance with the Labour Hire Licensing Act 2018 (Vic) (Act).About the roleThis is a key role in the ICT Branch which will support the Director ICT in delivering the ICT strategy for LHA. The ICT Operations Manager will be responsible for managing the day-to-day operations of the ICT Support Team, Azure and M365/SharePoint streams, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. This role is also responsible for ensuring that the LHA's ICT policies and procedures for these areas are up to date and compliant with industry standards and regulations.This role has a flexible work location with an option of Melbourne CBD or Bendigo.About youExcellent interpersonal, negotiation and problem-solving skillsAbility to work in a fast-paced team environment dealing with competing prioritiesExperienced and passionate about providing a strong level of ICT service and supportCompetent and experienced leader who enjoys mentoring and seeing others develop and succeedExperienced in maintaining all aspects of technical infrastructure including PaaS/SaaS, Hardware (including telephony) and Software/Applications.How to ApplyPlease apply by providing a professional cover letter (750 words maximum) responding to the key selection criteria and detailing your skills, knowledge and experience relating to the opportunity. A comprehensive Position Description is attached.For further information regarding Labour Hire Authority, please visit our website at Labour Hire Authority.Applicants will be required to comply with the Occupational Health and Safety Act 2004, directions, policies or procedures. All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.
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