Are you solutions focused and have a passion for solving people's IT issues?
Be part of our ICT team based in Collie WA.
Full time permanent opportunity with generous well-being programProvide efficient and effective remote and onsite IT service delivery to Yancoal StaffBased at Premier mine site in Collie, onsite 5 days a week.Who are we?Welcome to Yancoal.
For nearly 20 years, we have been supporting the prosperity of Australia.
With over 4,500 people working across our operations, our team is made up of experts in their field.
From engineers to operators, to environmentalists, surveyors, tradespeople, accountants, marketers and beyond – we are proud of our people and everything we achieve together as One Yancoal.
Yancoal Australia now owns, operates or participates in nine producing coal mines across NSW, Queensland and Western Australia.
What does your daily life look like at Yancoal?As a ICT Networks & Systems Administrator you will provide efficient and effective remote and onsite IT service delivery to Yancoal employees within the guidelines set out by the Yancoal ICT groups.
Your responsibilities include:
Provide Onsite Technology support to the Premier Coal Operation and other Yancoal sites and offices as directed.Responding to requests for assistance with IT systems and equipment in a timely manner.Support of all local Desktop, Laptop, Printer, Audio Visual and Telephone devices across Yancoal.Administration of onsite server and network infrastructure as directed by Yancoal digital platform.Provision of Desktop and Laptop builds.Liaise with external vendors and service providers for hardware and software queries.Generation and escalation of IT Support requests and incidents in the Service Desk management tool.Prioritise client incidents and requests according to business impact and setting the ticket severity appropriately.Communicate and escalate high severity issues as appropriate.Track and maintain the progress of Service desk requests and liaise with relevant parties.Maintain up to date documentation of local IT environment.Follow and participate in Yancoal IT Change control procedure.Participate in relevant site or team-based ICT meetings as needed.What do you need to be successful in the role?To be successful in the role you will require the following skills:
Qualifications: Relevant tertiary qualifications and/or experience of an intermediate Systems Support Officer is required.
This is not an entry level role.Skills: Ability to work both in a team and autonomously.Excellent phone mannerHigh level customer service skills with the ability to understand the customer's needs and manage expectations.Server backup and virtualisation technologies, strategies, and operationRemote support technologiesOperating and maintaining IP Telephony systemsBasic to intermediate network troubleshooting skillsCurrent Driver's License and ability to drive.Experience: Minimum 5 years' experience in a 1st/2nd level support roleWindows 10/11, Office 365, Active Directory, SCCM and Server AdministrationKnowledge or experience with Cisco Meraki desirableKnowledge or understanding of VMWare product desirable.Knowledge or understanding of Microsoft Defender desirable.Knowledge or understanding of Mimecast desirable.Mining industry experience highly regarded.Knowledge of Mining Technology systems highly desirable, Fleet Management, Pit Networks etc.Knowledge of SCADA in particular Citect platforms desirableKnowledge or understanding of interaction between corporate and control networks desirable.Knowledge of the mining industry and basic aspects of pit to port process desirableKnowledge of SAP or mining applications and systems desirable.We offer competitive remuneration packages for our roles.
A vast range of retail discounts including major department stores, cinemas, restaurants.Subsidised corporate health insurance for you and your family.Financial assistance and study leave for relevant qualifications.18 weeks paid parental leave with no waiting period.Multiple types of flexible work arrangementsSalary Continuance and Life Insurance CoverSalary sacrifices options, Service recognition rewards, Employee Assistance ProgramsYancoal values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.
If this is sounding like what you might be looking for in your next role apply today to start an exciting new journey with us.
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