Lead ICT operations, managing service desk support, systems admin, & vendor relations.
Drive performance & innovation on a transformative project.
The ICT Manager ensures the efficient operation of the ICT department, aligning technology initiatives with business objectives.
This role oversees the planning, coordination, and implementation of ICT activities, managing both daily operations and strategic initiatives.
Working closely with senior decision-makers, the ICT Manager drives the adoption of cost-effective technology solutions, overseeing a team responsible for service desk functions, system administration, and the resolution of technical issues.
Job details Position status: Fixed Term Temporary
Position type: Flexible full-time
Occupational group: IT & Telecommunications
Classification: AO8
Workplace Location: Brisbane
Job ad reference: QLD/ICTMSD24
Closing date: 17-Nov-2024
Job duration: Until December 2026 with possible extension
About the Role
The ICT Manager ensures the efficient operation of the ICT department, aligning technology initiatives with business objectives.
This role oversees the planning, coordination, and implementation of ICT activities, managing both daily operations and strategic initiatives.
Working closely with senior decision-makers, the ICT Manager drives the adoption of cost-effective technology solutions, overseeing a team responsible for service desk functions, system administration, and the resolution of technical issues.
Key Responsibilities:
Manage ICT resources effectively to support the planning, development, and delivery of information and communications systems across data, voice, text, audio, and image services.
Lead stakeholder engagement and change management initiatives to maintain service levels and data integrity across the project.
Oversee performance and implement strategies for monitoring and improving automated systems and service delivery processes.
Set clear team objectives and KPIs, providing leadership, mentorship, and professional development opportunities for all team members.
Drive performance in alignment with organisational goals, proactively addressing any service or support gaps.
Champion continuous improvement initiatives, developing and implementing strategies that enhance service efficiency and project alignment.
Ensures that lessons learned from reviews are documented and promoted with all stakeholders.
This role may require work to be performed out-of-business hours and in response to project requirements.
About You:
Minimum of 5 years technical Service Desk experience up to Level 3.
Proven leadership experience in an ICT role, with expertise in training and mentoring staff.
Familiarity with ITSM tools for IT Service Delivery, especially Atlassian.
Understanding and application of ITIL 4 Foundations.
Relevant tertiary and or professional qualifications in ICT or related discipline.
Experience in agile work methodologies is well-regarded.
How To Apply
Please submit your Resume by clicking on the apply link before the closing date of 17 November 2024.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.
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