ICT Customer Support OfficerBrighter Together Our mission is the make sustainability affordable and accessible for everyone. By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie. Between Nov 2016 and Feb 2022, Brighte has facilitated the installation of solar systems for over 110,000 households. Currently we have 1700 GWh generated by our customers each year which is saving 1 million + metric tons on C02 emissions per year! Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business. As a business we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies! We value different perspectives, skills and backgrounds and have been recognised for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021). About the role - Provide high level support across multiple sites. - Be the first point of contact for all technical support enquiries, handling service requests from the point they are logged to resolution. - Triaging, troubleshooting and escalating as appropriate andmunicating with staff via email, face-to-face and via telephone. Qualifications and about you: The ideal candidate will have previous experience working on a service desk managing incidents and service requests and have an excellent customer focus. • Relevant certifications and/or hands on experience. • A self-starter, who can work autonomously and takes initiative to improve and grow with thepany. • You are proficient in managing various domains, including system administration, network management, cloud services, automation, security, and database management. • Knowledge of cybersecurity best practices and the ability to implement security measures to protect systems and data. • Strong problem-solving skills to troubleshoot issues and implement effective solutions. • Amitment to staying up-to-date with emerging technologies, industry trends, and best practices Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future. Airtree Ventures, Mike Cannon-Brookes' Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality! If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response. Job ID CtHkWnIbZNdm
