Permanent Position - Hybrid Working role Career progression and development opportunities Band 4 Salary range from $73,961 - $78,771.75, plus superannuation with a monthly RDO Position Objectives Provides proven technical experience and strategic insights to meet the IT needs of Council. Works in close coordination with the ICT Teams to provide support to a comprehensive, integrated Client Service Operation for the Council. Undertaking the delivery of frontline technical support for Council. Update and document best practices and support procedures. Participate in technical research and development to enable continuing innovation and improvement within the current environment. Participate in the planning, design, development and implementation of policies and procedures to ensure system access that is consistent with council goals, industry best practices, and regulatory requirements. Completion of other tasks, e.g. root cause analysis, knowledge base articles and general project assistance as required. Building on and maintaining a professional culture within the team, where individuals take ownership and are fastidious and proud of delivering excellence and quality. To act professionally when representing City of Ballarat at forums or events as required. Qualifications and Experience Demonstrable experience in Service Desk, and for customer service to the extent that it relates to delivery of services. Demonstrated ability to support others to pre-determined outcomes. Demonstrable experience with hardware and software troubleshooting functions, including familiarity with using set procedures and policies to guide decision making. Specialist Skills and Knowledge A junior level Service Desk technician with emerging technical lead experience. Knowledge of Service Management. Highly numerate and literate, with the ability to produce top quality reports, operational documentation and implementation communications. Proactive and highly organised, with strong time management and planning skills. Able to meet tight deadlines and remain calm under pressure. Any other duties within ICT as directed by the Executive Manager of ICT. Key Selection Criteria Qualifications and experience as listed above. Demonstrated experience as listed in the Specialist Skills and Knowledge section. Demonstrated ability to champion, model and promote the corporate values. Excellent communication skills, both oral and written, including a proven ability to communicate effectively with those of varying technical understanding. Strong troubleshooting skills, with an ability to learn. Experience working in an ICT support role. Apply To apply for this position please click on the Apply button and submit your application. The closing date for this position is Monday 28th October 2024. Please ensure that you provide a cover letter and current resume. Within your cover letter ensure to provide a response to the Key Selection Criteria.
The successful applicant will be required to undergo a full employment medical and police check.
Contact For any additional questions, please contact Justin Stevens – ******
The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access. We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.
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