Together we shape thriving communities, public spaces, places and economies. Use your previous call centre experience and further develop your IT knowledge and skill set through in-house training and mentoring 4 x ongoing opportunities Plus creation of recruitment pool for upcoming ongoing and temporary roles Based in our Orange Office Salary relative to experience and ranges from $79,032.00 to $ 86,539.00 + super What's in it for me? Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritize work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed. The roleAs an ICT Customer Service Agent, you will be the first point of contact for customers across the department seeking technical assistance over the phone or tickets logged in the service management system. You will provide prompt and accurate solutions to customers which includes diagnosis and troubleshooting, providing step-by-step guidance and promotion of self-service tools, prioritising logged tickets and escalating complex or unresolved issues where required to ensure the highest level of customer satisfaction. For more information read the full Role Description: ICT Customer Service Agent What you will bring to the role Customer Service: You have previous experience in a call centre environment, using a service management system to record your work while providing quality, solutions-focused advice and customer service. Communication Skills: You possess strong verbal communication skills, which are essential for providing advice and interacting with customers. Technical Background: Enables you to diagnose and troubleshoot issues efficiently. Computer Skills: You have excellent computer skills, enabling you to work efficiently in a fast-paced environment and meet tight deadlines. About us The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively; and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and building the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments. Join us If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role. Applications close Sunday 14 July 2024 at 11:55PM. Should you require further information about the role please contact Shahni Zegzula via ****** or on 02 6363 7632. A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. If we can make adjustments to our recruitment/interview process to better enable you to shine, contact the Diversity and Inclusion Team on ****** If you are an Aboriginal or Torres Strait Islander check out our Aboriginal guide to applying for a role.
