Ict Coordinator

Estimated start date: Commencing Dec 2024Position tenure: Full-time | PermanentWeeks worked: Up to 52 weeks per year including school holidaysTotal Paid Hours (per week) & days required: 38 hours per weekSalary level, range or hourly rate: School Officer Level 5 - fulltime hourly rate $38.29(School Salary Scale)/(Services Salary Scale)Employment conditions: Diocesan Catholic Education Employing Authorities in Queensland Single Interest AgreementSt Joseph's College Coomera is a Brisbane Catholic Education master planned co-educational College that opened in January 2019. Our first Seniors will graduate in 2024. The College is located in Coomera on the Northern Gold Coast, 40 minutes south of the Brisbane CBD.The ICT Coordinator is a member of the College Administration Team responsible for ensuring the continued operation of IT equipment and services that are used to deliver teaching, learning and administration functions at the College.It is essential that the role holder:Deeply understands the core values and ethos of Catholic schooling across the range of college life and be faithful to the implication of that at all times when dealing with people.Demonstrated capacity for initiative and a proactive attitude in solving technical problems relating to systems and software management across a wireless network and within individual client devices.Demonstrated collaborative, supportive and positive work habits within a team environment.Has the ability to remain calm and in control whilst working in a very busy work environment with many interruptions.Prioritises their workload effectively whilst working on multiple projects to deliver key outcomes in a timely manner.Acts with integrity, discretion and uses sound judgement in planning and selecting appropriate equipment, service techniques and work organisation of self and others to provide effective, high-level support to Leadership.The role holder ensures the stable operation of the St Joseph's College computer network, hardware, software and services. This includes planning, developing, installing, configuring, maintaining, supporting, and optimising networks, hardware, software, and services. The role will also analyse and resolve hardware, software, computer, AV and end-user incidents and problems in a timely and accurate fashion and provide end-user training where required.This dynamic role requires a logically minded and experienced IT professional to achieve timely, cost effective and service-orientated outcomes for the College.Technical SkillsWorking technical knowledge of Workspace One or a comparable Mobile Device Management system.Working technical knowledge of network, server, AV and PC operating systems. (St Joseph's College is a Windows environment).Extensive application support experience.Working technical knowledge of current network hardware, protocols, and standards.Hands-on hardware troubleshooting experience.Knowledge of applicable data privacy practices and laws.Communication SkillsStrong inter-personal skills with a focus on rapport building, listening, and questioning skills.Advanced level communication skills – written and oral.Very high ability to interact diplomatically with the College staff, parents, students and other community members.High regard for confidentiality, reliability and integrity.General Administrative SkillsAbility to work as part of the College Admin team.Strong documentation skills.High level of ability to work autonomously, prioritising work and delivering to deadlines.Maintain a welcoming, positive environment for staff, parents, students and other community members.The duties of this role encompass, but are not limited to, the following:Strategy and PlanningAlert line-managers (College Business Manager/Heads of Campus) to emerging trends in incidents.Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.Develop policies and procedures that outline how problems are identified, documented, assigned, and corrected.Collaborate with IT staff to ensure smooth and reliable operation of software and systems for fulfilling the school's objectives and processes.Work with school leadership team members, decision-makers, and stakeholders to define the requirements, goals, and annual planning and to identify and resolve systems issues.Analyse the performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance the quality of service and to prevent future problems.Acquisition and DeploymentDeploy pre-packaged software using distribution tools and processes as requested by end-users.Install AV equipment.Deploy ICT equipment to staff and students.Assist in software releases and rollouts.Determine requirements and make recommendations on software, hardware, AV and systems products as requested by end-users.Design and deploy new software, hardware, AV and systems products and enhance existing applications, software, and operating systems.Perform cost-benefit and return on investment analyses for proposed software, hardware, AV and systems products to aid management in making implementation decisions.Conduct research on software, hardware, AV and systems products to justify recommendations and to support purchasing efforts.Interact and negotiate with vendors, outsourcers, and contractors to secure software, hardware, AV and system-related products and services.Operational ManagementProvide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.Escalate incidents with accurate documentation when required, including insurance claims.Use remote tools and diagnostic utilities to aid in troubleshooting.Research solutions through the internal and external knowledge base as needed.Identify and learn appropriate software and hardware used and supported by the organisation.Perform hands-on fixes when diagnostic tools are not appropriate, including hardware (computer, AV and other) repairs, delivery of peripherals, or other fixes as determined.Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.Test fixes to ensure an incident has been adequately resolved.Develop help sheets and FAQ lists for end users.Provide suggestions for continual improvement.Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.Design and perform server and security audits, system backup procedures, and other recovery processes per the BCE disaster recovery and business continuity strategies.Operate servers and systems, including print and backup, and their associated software per BCE specifications.Ensure system connectivity to all servers, shared software, and other applications.Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.Ensure compatibility and interoperability of in-house computing systems.Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.Monitor and test system performance; prepare and deliver system performance statistics and reports.Establish and maintain regular written and in-person communications with end-users regarding pertinent IT activities.Minimum Qualifications:Tertiary qualifications at Associate Diploma/Diploma level or equivalent qualifications relevant to the position may be required by the employer or knowledge, qualifications and experience that are determined by the employer as necessary to successfully carry out the duties of the position.Closing Date: 29 November 2024To be eligible to be considered for this role you will:hold a Paid Employee Positive Notice Blue Card prior to commencement;be eligible to work in Australia for the duration of the appointment; andhave a commitment to and understanding of the ethos and traditions of Catholic Education.Please note applications for this role may be considered as they are received, and an appointment made prior to the advertised close date.Everyone at Brisbane Catholic Education models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone's responsibility. Successful applicants will complete requisite Working With Children (WWC) pre-employment screening, in accordance with legislation, prior to appointment.Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this role.Contact: Sonja BancroftContact number: 07 5670 5500Contact email: ******
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