ICT Business Analyst Location: Docklands, VIC Job Type: Full-time Salary: Based on experience
About Us At Tech Away, we are dedicated to providing exceptional outsourced IT services to small businesses across Melbourne, Sydney, and Brisbane. Our expertise spans service desk management, network planning, and ongoing computer maintenance. We pride ourselves on being knowledgeable, accountable, trustworthy, and easy to work with. We don't just deliver results; we foster lasting partnerships with our clients.
What You'll Be Doing As a Business Analyst at Tech Away, you will play a crucial role in shaping and optimizing Microsoft 365 solutions for our clients. You'll collaborate closely with stakeholders to gather requirements, analyse processes, and identify opportunities for improvement, with a focus on leveraging Microsoft 365 tools such as SharePoint, Teams, Power Automate, and Power Apps. Your ability to translate business needs into actionable insights will help shape our IT solutions, streamline workflows, and ensure we deliver exceptional results that enhance collaboration, productivity, and client success.
Key Responsibilities: Collaborate with clients to gather, document, and analyse business requirements.Configure and customize Microsoft 365 tools to create solutions that align with clients' specific needs, including SharePoint Online, Power Platform solutions (PowerApps, Power Automate), and OneDrive.Facilitate communication between technical teams and stakeholders.Deliver user training and support.Improve business processes, procedures, and work practices.Optimize practices and system functions.Use project management principles to plan, cost, and oversee projects.Ensure system quality by developing and implementing test plans.Qualifications: Minimum of 2 years proven experience as a Microsoft 365 Business Analyst or Solutions Architect in an IT consulting company.Proven experience with Microsoft 365 tools and solutions.Excellent verbal and written communication skills.Familiarity with project management methodologies – Agile or Waterfall.Ability to work collaboratively in a fast-paced environment.Bachelor's degree or higher in information and communication technology or related disciplines.What We Offer: A dynamic and supportive work environment.Flexible work arrangements.The chance to work with a diverse range of clients and industries.If you're passionate about making a difference in small businesses and have the skills to back it up, we'd love to hear from you!
Summary of role requirements: Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, Afternoon2-3 years of relevant work experience required for this role.Working rights required for this role.Expected start date for role: 01 January 2025.Expected salary: $70,000 - $120,000 per year. #J-18808-Ljbffr