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Explore your Future With Us.ICT Business Analyst (Managed Services) Do you have a genuine passion to be part of a growing team?Are you able to understand internal and external clients' needs and provide technical solutions?Looking for a new challenge to really use these talents?At Perfekt we are a fast-growing IT Services Company that has a primary focus in Infrastructure technologies encompassing
Networking Security Data Management Backup/DR Exchange/Messaging Managed Services An ICT Business Analyst (Managed Services) is predominantly a post-sale, service delivery role that work with customers to formulate ICT support and production system requirements, develop ICT support and production system plans and documentation, review and evaluate existing ICT support and production systems, and design and modify ICT support and production systems to meet business needs. An ICT Business Analyst (Managed Services) also solves problems and provides technical expertise and direction in support of support and production systems and process improvements, diagnoses and resolves complex system problems.
1. Work with customers to formulate and document requirements for support and production systems
2. Identify, investigate, and analyse support and production system processes, procedures, and work practices
3. Identifying and evaluating inefficiencies and recommending optimal business practices, and support and production system functionality and behaviour
4. Create user and training documentation, and conducting trainings and handovers
5. Plan, design, build, configure, commission, and maintain systems, taking responsibility for configuration management and overall operational readiness of support and production systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for systems problems.
6. Analyse, develop, interpret, and evaluate complex system design and architecture specifications, data models and diagrams in the development, configuration, and integration of support and production systems.
7. Research, analyse, evaluate and monitor systems for ICT infrastructure to ensure integrated system platforms are configured to operate at optimal performance
8. Assess and recommend improvements to network systems and integrated hardware, software, communications and operating systems
9. Provide specialist skills in supporting and troubleshooting hardware, software and systems problems and emergencies
10. Install, configure, test, maintain and administer new and upgraded systems, software database applications, virtual and physical systems, and servers
11. Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected across the managed systems
12. Liaise with hardware and software vendors where required for systems problem resolution and drive these to conclusion
13. Create, perform and collaborate in dailies, weeklies and monthlies scheduled activities including reports, updates, meetings and trainings
14. Troubleshooting, upgrading and providing service support to communication infrastructure systems including but not limited to compute, storage, network, cloud, backups and recovery, security and disaster recovery and business continuity
15. Optimize and automate internal systems to improve the manage services activities efficiency
16. Problem and incident management utilising tools and ITIL Framework
17. Provide training, and knowledge transfer for the customers and Managed Services team members
19. Attend training and complete all product/vendor systems certifications as requested.
On offer is a generous negotiated salary package commensurate with qualifications, experience and capacity to do this and any future role. Please use the 'Apply' Button now and send your details and a Covering Letter summarising your fit for this key role. Job Type: Permanent
Salary: $60,000.00 – $80,000.00 per year
Please select the appropriate responses from the 3 sections below to include in your Cover Letter Which of the following statements best describes your right to work in Australia?*
I'm an Australian citizen / I'm a permanent resident and/or NZ citizen I have a family/partner visa with no restriction on working hours I have a temporary work visa I only have the right to work restricted hours I require sponsorship to work for a new employer
How many years of experience do you have as a Computer Network or Systems Engineer?
If you are interested in working with us then please drop us a line, we would love to hear from you.
Head Office AddressIf you are interested in working with us then please drop us a line, we would love to hear from you.
Office AddressIf you are interested in working with us then please drop us a line, we would love to hear from you.
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