Technical Claims Manager - Property and Construction As a member of the icare Insurance for NSW claim team, you will oversee a portfolio of complex and high value property and construction claims. We are looking for energetic candidates with a strong technical background in property and construction related material damage claims. You will use your significant experience to drive strategy and balance the needs of the Treasury Managed Fund and the NSW Government Agencies. You will proactively resolve claims and operate in a fiscally responsible manner to ensure the sustainability of the fund.
You will maintain clear oversight of the key performance drivers and focus on improving claims outcomes to deliver a strongly customer-centric experience. You will play a key role in supporting icare's transformation of its General Lines claims framework and its ongoing focus to uplift claims performance.
Duties As Technical Claims Manager – Property and Construction, you will be involved across:
Strategy and Planning Support the implementation and communication of claims strategies to achieve overall business targets. Contribute to the development and implementation of appropriate processes, procedures and strategies for the claims function to support the delivery of business targets. Contribute to the development and delivery of a strategic approach in large property and construction claims to ensure opportunities for strong financial outcomes are identified and achieved. Policies, Process and Procedures Monitor and manage claims service performance to ensure control of and reliable prediction of claims cost and frequency. Work closely with the Product, Client Engagement and Risk Advisory teams in the identification and remediation of claims trends. Maintain Claims Quality Assurance systems to ensure effective control and delivery of robust claims processes. Assist in the development and improvement of icare's claims management framework. Customer Focus Work with Client Engagement partners to build and maintain relationships with key agencies to support their operations. Develop relationships with key internal stakeholders to deliver a first-class claims experience from lodgment to resolution. Technical Performance Handle the highest value, complex, contentious, and strategically important claims caseload in a technically excellent manner to ensure they are appropriately reserved and resolved for the optimum outcome. Liaise with Agencies, Client Engagement, Risk Advisory and Product to provide feedback as required, respond to their requirements, and involve them in the claims management process in cases of particular complexity. Carry out leakage and peer review audits to ensure internal and external compliance for a technical and stakeholder engagement perspective. Monitor and enforce the Treasury and icare reserving guidelines and claims management philosophy to deliver Claims Excellence in the property and construction portfolios. Assist in developing and maintaining appropriate technical standards for icare to ensure continuous business process improvement. Assist in the development of processes to ensure that the claims function is aligned to the needs of the business, and works closely with Client Engagement, Product and other business functions. Use your knowledge and experience to mentor and develop junior colleagues. Skills & Experience Strong technical background in property and construction related material damage claims. Experience successfully handling large, complex and catastrophe event losses. Ability to manage construction related liability and professional indemnity claims. Broad working knowledge of claims systems, service requirements and processes. Flexible and agile approach to claims management and problem solving. Ability to work independently and balance competing demands. Sophisticated negotiation skills and change management experience. Ability to use MS Office applications. Effective and persuasive communication skills. Experience working as part of a senior team in a multi-product insurance environment. Background in property/construction loss adjusting. Experience managing motor claims. Experience mentoring and developing junior colleagues. Ability to contribute to the improvement of icare's claims management and reserving framework. Experience working with State or Federal Government clients. Culture We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.
About the Company We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website. icare operates a direct sourcing model so no agency introductions will be accepted. We are a Circle Back Initiative Employer – we commit to respond to every applicant. A talent pool may be created through this recruitment process. Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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