Purpose of the role The IAR Analyst supports the Operations Centre Team in delivering efficient, secure, and reliable services, focusing on quality, process improvement, and ITAM project initiatives.
The role Application Portfolio Management (APM) Administration: Maintain and update application records, categories, and business processes in ServiceNow.
Collaborate on process improvements.
APM Analysis: Analyze the application portfolio from both business and technical perspectives, contributing to strategic planning and transformation.
Technology Steward: Manage technology categories, ensuring a complete software catalogue and contributing to corporate technology standards.
Customer Service: Deliver quality service in a fast-paced environment and support the development of the technology team through training and knowledge sharing.
Project Delivery: Ensure timely completion of assigned projects and work, while collaborating with internal teams and service providers.
What experience you'll bring Essential: Experience in fast-paced environments with strong attention to detail.
IT Asset Management, Discovery Tools, and CSDM implementation experience.
Proven track record in audit defense remediation and negotiation.
Strong documentation, reporting, and analytical skills.
Excellent communication, customer service, and negotiation abilities.
Ability to develop and improve operating policies and procedures.
Focused on delivering value and increasing ROI.
Preferred: ServiceNow ITAM and CSDM certification.
ITIL Foundation Certification.
Tertiary qualifications in IT or related fields.
Knowledge of compliance and regulatory requirements in financial services.
Our Perks Location – Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we've got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.
Auto & General is not responsible for any fees related to unsolicited resumes.