Iaawg | Program Manager

time left to apply End Date: December 24, 2024 (25 days left to apply)
job requisition id JR102663
Lead the team that stands alongside those in need, helping people in our community discover pathways away from homelessness
$114,173 + super + not for profit salary packaging benefits + remote location benefits Permanent Term Full Time Contract Rewarding work – every day you know you're making a real difference Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Stuart Lodge in Mparntwe (Alice Springs) offers an exciting opportunity to make a real difference in the lives of individuals and families at risk of or experiencing homelessness.
With 33 rooms and up to 68 beds, the facility provides comprehensive support services, including assessment, case coordination, and case management.

The Program Manager is responsible for leading, managing, and developing a diverse team to deliver high-quality and contractually compliant services under the limited direction of the Area Manager.
This role involves providing effective line management and supervision of staff, fostering positive relationships with key stakeholders, and reporting on outcomes.
Additionally, the manager supports the Area Manager with administrative tasks including Memorandums of Understanding, progress reports, and budget management, and responds to critical issues through participation in an on-call roster, ensuring timely reporting on service operations and feedback on risks and opportunities.

Your Key Responsibilities
Lead the Stuart Lodge team, ensuring effective people management and staff development.
Contribute to the strategic development and ongoing improvement of services.
Regularly review operational procedures to establish and implement best practice standards, policies, and methodologies.
Ensure all participant data and activities are accurately recorded in Mission Australia systems.
Achieve program targets and key performance indicators as outlined in the service contract.
Provide culturally safe services that address the physical, mental, spiritual, cultural, emotional, and social well-being of First Nations people.
Conduct supervision and performance reviews, providing developmental coaching as needed.
Identify staff training and development needs and implement necessary training initiatives.
Address staff grievances and manage disciplinary actions, including terminations, in accordance with Mission Australia policies and procedures.
Manage staff rosters, ensuring adequate coverage during absences due to illness, training, or leave.
Participate in continuous quality improvement activities aligned with the Quality Assurance Framework (QAF).
Support the Area Manager in preparing Memorandums of Understanding (MoUs), progress reports, quality reports, and service delivery contracts.
Participate in the on-call roster, responding to critical issues and emergencies at Stuart Lodge and the Aherlkeme Development Centre (ADC).
Manage Stuart Lodge's budget, overseeing income and expenditure.
Requirements for Success
With a significant background of management experience in Homelessness, Community Services and/or Housing sectors, you will be confident in your values-based leadership, case management and assessment processes.
Relevant degree with experience, or associate diploma with substantial management experience in a community services setting.
Extensive expertise and knowledge in the housing and homelessness sector, including best practice approaches.
Demonstrated understanding of Aboriginal cultural systems and protocols.
Strong leadership and people management capabilities, with significant experience in leading and managing teams within complex service delivery environments.
Proven track record of delivering service outcomes in compliance with funding requirements and industry standards.
Highly developed communication, coaching, negotiation, and problem-solving abilities.
Previous experience in budget management and financial oversight.
Flexible and adaptable, with the ability to swiftly adjust focus and direction as needed.
Excellent organizational and time management skills, with the ability to prioritize effectively.
Experience in planning and implementing continuous improvement initiatives.
Proficient in current office technology systems, including the Microsoft Office Suite, with strong keyboard and IT skills.
Ability to lead and collaborate effectively within a multidisciplinary team.
Full driver licence with no restrictions.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
Make a meaningful difference to the lives of Australians in need Not-for-profit salary packaging, reducing your tax (details via AccessPay) Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Remote benefits include: Additional $350 each year to help with the cost of living in a remote area Access to up to 3 additional days Personal/carers leave each year How To Apply
To be considered for this opportunity, click 'apply' and send your application today!

Applications for this role are shortlisted as received and we are interviewing through the advertising period.
If you're driven to make a difference and lead the team, this role offers a rewarding opportunity to make a lasting difference.
Apply quickly to be considered for this rare position.

About Us Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.

Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.

Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.

Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.

That's why we stand together with Australians in need, until they can stand for themselves.

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