Air Conditioning & Refrigeration (Trades & Services) Full time Do you excel at keeping things organised and running smoothly?
Are you great at communication and staying on top of tasks in a fast-paced setting?
We're looking for a motivated Service Manager to join our HVAC&R team and manage our service operations.
Kempster Commercial Refrigeration (KCR) is a proud Mackay organisation.
Established for 40 years, KCR serves a well-established client base in the Mackay-Whitsunday and Coalfield areas.
Our core business is commercial refrigeration and commercial air conditioning, supermarkets, cold stores, clubs, commercial enterprises, and coal facilities.
Your Responsibilities will include: Manage and grow a diverse client portfolio, ensuring consistent and quality service delivery.
Act as the primary client contact, ensuring prompt and professional service.
Manage small and medium-sized service delivery from initial inquiry (quoting) to completion.
Schedule and dispatch service mechanics to maximise productivity and efficiency.
Assist in diagnostic and fault-finding.
Handle inquiries and requests accurately and promptly.
Follow up on completed work and address any concerns or feedback.
Prepare quotes, accurately assessing client needs and offering competitive pricing.
Review and approve completed jobs for invoicing, ensuring accuracy.
Coordinate with suppliers and vendors for timely delivery of materials and equipment.
Manage and mentor our team of mechanics and apprentices.
To Succeed in this role you'll have: White card and driver's licence.
Excellent diagnostic and fault-finding skills.
Excellent communication and interpersonal skills, focused on building rapport with clients and colleagues.
Leadership qualities, able to motivate and support team members.
Strong organisational skills and attention to detail, able to manage multiple tasks effectively.
Provide a high level of customer service.
Flexible and adaptable, committed to delivering exceptional service.
HVAC&R Trade qualifications and Arctick Licence will be an advantage.
We are also open to the right person looking to transition from the tools to a management position.
What's on Offer: Competitive hourly rate.
Fully maintained company vehicle.
Performance Bonus.
KCR is an Equal Opportunity Employer - ALL are encouraged to apply.
Only shortlisted applicants will be contacted.
No Recruitment Agencies, please.
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