Assistant Manager / Retail Supervisor - Alice Springs Location : Alice Springs
Posted on : 22 March 2024
Salary Range : $65,835 - $68,000 + Super
About Hungry Jack's - ABN: 25 008 747 073 Hungry Jack's is a franchise of the international Burger King Corporation. With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.
About the Role This is a permanent full-time position; the applicant must hold and maintain a Food Safety Supervisor Certificate.
As an Assistant Manager, you will be responsible for the safe, effective, and efficient operation of the restaurant under the supervision of the Restaurant Manager. You will be guest obsessed, providing outstanding Quality, Service, and Cleanliness to our guests through our team. You will lead a Business Portfolio (business system) to ensure outstanding business results while contributing to a culture of inclusiveness aligned with our cultural pillars: Growth Mindset, People Power, 100% Guest Obsessed, Stronger Together, Make a Difference.
Your Tasks Will Include: Providing Safety Leadership Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards. Ensure safety and security procedures are enforced. Creating a Guest Obsessed Culture Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a 'guest obsession'. Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role. Ensure that guests receive prompt service and quality food. Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly). Responding to Guest Inquiries Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction. Building the Brand (Business Planning) Utilise your Business Priority Plan to continually improve your Restaurant performance. Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement. Participate in community engagement initiatives in your local area to improve visibility and build brand loyalty. Leading a High Performing Team Create a culture that emphasises growth, trust, and accountability. Build your Restaurant Team to ensure effective shift coverage with productive and proficient employees. Develop and maintain a succession plan that engages and retains your internal talent pipeline. Partner with your Training Coach to execute the Restaurant's Training Plan. Managing the Business (Profit and Controllables) Accurately project sales to ensure rostering and ordering support our guest obsession. Plan and prepare work schedules and assign employees to specific duties. Manage controllables (own portfolio) to achieve profit goals. Conduct regular stock takes of inventory, maintain stock records, and ensure alignment within budget. Order inventory as per requirements for sales projections. Skills / Experience AQF Certificate II or III or a minimum of one-year relevant experience.
Requirements: All successful applicants for this position will be required to provide a National Police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
How to Apply If this sounds like the exciting opportunity you have been looking for, then apply now.
Applicants must submit a cover letter detailing suitability and experience for the position and a recent resume. Hungry Jack's is an Equal Opportunity Employer.
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