Band 7 role, paying up to $119,457.63 + Superannuation Be part of an exciting Digital Transformation Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
Hume City Council is modernising its processes, improving data management, and enabling its staff through digital transformation. This initiative puts the customer and community at the centre of the services, facilities, and infrastructure it delivers. We are seeking a passionate, collaborative process design expert to support process mapping, process improvement, and service transformation enabled through our Digital Transformation Program. This role will focus on establishing future state visions for services and processes and collaborating with implementation partners and process owners to identify business rules and requirements to enable the configuration of our enabling technology.
In this role, you will be responsible for documenting, reviewing and validating future-state business processes that will be rolled out with the digital transformation of our organisation, using TechnologyOne Ci Anywhere.
What you'll be doing: Assist in workshops and collaborative sessions to assess the change from current to target state business processes and roles. Work closely with business and IT teams to understand system capabilities and ensure process design is optimized for efficiency. Develop detailed process maps, workflow diagrams, and related documentation for future-state processes. Support meetings and workshops with stakeholders to gather requirements and validate process maps. Communicate effectively with cross-functional teams to ensure a comprehensive understanding of business needs and requirements. Address feedback and incorporate necessary changes into process maps. Assist in establishing documentation standards for process mapping and ensure consistency in format and terminology. Create and maintain a centralized repository for all process-related documentation. Train relevant teams on the use of process documentation and standards. Collaborate with the Change Management team to develop strategies for transitioning from current to future processes. Identify and communicate the impact of process changes on various stakeholders. Provide support and resources for training programs and user support related to process changes. Provide support and artefacts for User Acceptance Testing. The skills and experience you'll bring to the role: Strong commercial experience in business process design, analysis, or improvement Proficiency in business process modelling techniques and tools Strong skills in data analysis and interpretation Experience with Lean Six Sigma methodologies and process optimization techniques Excellent project management skills with the ability to manage multiple projects simultaneously Proficiency in business process management (BPM) software and Microsoft Office Suite, especially Visio and Excel Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels Analytical mindset with a keen eye for detail and problem-solving abilities Knowledge of various business functions (e.g., finance, HR, operations) and industry-specific processes Certifications in Lean Six Sigma, BPMN, or similar process improvement methodologies (preferred) Ability to adapt to a dynamic work environment and handle changing priorities Why Hume City Council? A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day : We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We're in it together : At Hume, everyone matters. We welcome and include all. Respect and safety are expected.
We show up : We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume : We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
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