Position Summary:We are looking for an experienced HR Specialistfluent in English and Mandarin to join our dynamic HR team.
You will be instrumental in providing exceptional HR services and ensuring a seamless experience with our HRIS system, Workday.
This role is ideal for a full-fledged HR professional with a strong background in HR processes and a passion for excellent customer service.Job Details:On-site (Eastwood Libis, QC)Monday to Friday | 9 AM to 6 PM*Holidays TBDKey Responsibilities:Inquiry Resolution: Address and resolve employee and manager inquiries related to HR policies, programs, benefits, payroll, and other HR matters promptly.Customer Experience: Deliver exceptional customer service to foster a positive experience for all employees.HR Operations: Manage and process HR transactions including onboarding, offboarding, transfers, promotions, and updates to employee information.Employee Guidance: Provide expert guidance on HR processes, procedures, and the use of self-service tools within Workday.Data Management: Ensure accurate and up-to-date maintenance of employee data in HR systems and databases.Technical Support: Assist employees with troubleshooting issues related to the HRIS system.Program Administration: Coordinate HR programs and benefits administration, including enrollment and vendor coordination.Knowledge Development: Lead the creation of knowledge management resources and decision-making tools regarding HR transactions and policies.Process Improvement: Collaborate with HR leaders to define and refine processes and procedures for HR administrative functions.Team Collaboration: Work closely with HR Business Partners and Centers of Excellence to ensure streamlined HR operations.Qualifications:Education:Bachelor's degree in business, Human Resources, or a related field.Experience:Minimum of 5 years in an HR role with a comprehensive understanding of HR policies and practices.Language Skills: Bilingual proficiency in English and Mandarin.HRIS Knowledge: Preferably experienced with Workday or similar HRIS systems.Customer Service Skills: Strong ability to communicate effectively and provide solutions to internal customers.Attention to Detail: High level of accuracy and commitment to confidentiality.Interpersonal Skills: Excellent people skills with a positive and supportive approach.Problem-Solving:Proactive and able to manage time, priorities, and escalations effectively.Nice to Have:Experience in a shared services environment.#J-18808-Ljbffr