Position Summary The Housing Support Coordinator will support the Tenancy Management Support Team in Julalikari Council Aboriginal Corporation. Under guidance from the TSP Program Manager, you will support the delivery of contractual requirements for service delivery in a way that fosters trust and cultural empowerment of tenants in the Tennant Creek Community Living Areas.
The Housing Support Coordinator will ensure accurate data collection, administration and best practice support to tenants when undertaking all work. They will also support the delivery of the Living Strong Program to the contract requirements, and all other required services as part of the Tenancy Support Service.
With support from the Program Manager, the role will be responsible for coordinating a pool of casual Housing Support Officers.
The role will be responsible for learning and adhering to all administrative, record keeping and service delivery requirements, ensuring all data and record keeping is maintained accurately and in a timely fashion to required deadlines.
The role will need to be professional and responsive in managing relationships with NT Government contract and service delivery representatives, acting as a broker between tenants and Territory Housing as the landlord.
Desirable Criteria Demonstrated Experience working in tenancy support or tenancy management Cert III in Community Services or a willingness to obtain Key Attributes Excellent relationship building skills, including the ability to work effectively tenants, Government representatives to ensure the tenancy support service is being delivered to expectations Excellent teamwork skills, and the ability to positively and effectively address issues as they arise Skilled in managing customer expectations and applying discretion and privacy in dealing with sensitive issues and environments Good organisational and time management skills and an ability to work to strict deadlines and work well under pressure High level interpersonal and communication skills with a demonstrated ability to liaise effectively within the team, and key stakeholders associated with the program.