Housing Services Officers-Swan Hill

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. . If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs ( /> THE ROLE Tenancy and Property Officers play a vital role in supporting the delivery of client-centred services to individuals and families who seek housing assistance or reside in public housing. This role is part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.
Based in offices across the state and working across two teams, the role undertakes a range of tasks relating to tenancy and property management and/or the provision of housing advice and assistance that may include:
managing and maintaining tenancies providing support and information on services identifying and assessing Victorians' housing needs and their eligibility for services allocating rental properties to eligible applicants visiting and working with renters to resolve tenancy issues ensuring maintenance work is carried out on renters' homes. ACCOUNTABILITIES INCLUDE Assess client's needs and provide comprehensive advice on housing options from a range of established policy, procedures and standards. Make appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs. Prepare routine cases with well-established procedures and represent the department at tribunals.