THE ROLE Housing Services Officers play a vital role in supporting the delivery of client-centered services to individuals and families who seek housing assistance or reside in public housing.
Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing.
Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.
Housing Services Officers are fully competent across the assigned housing functions and apply well-developed skills in all areas.
They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.
ACCOUNTABILITIES INCLUDE * Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
* Apply early intervention strategies to sustain tenancies.
* Use persuasive skills in dealing with clients and stakeholders on all housing matters.
Please open the position description to read more.
COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances.
As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online.
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.