The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life. Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable. We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria. We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities. . If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) THE ROLE The Community Operations & Practice Leadership Division (COPL or the Division) provides a dedicated portfolio focus on children and families, housing and disability and provides services directly to Victorians. It delivers services directly to Victorian's, through the work of almost 5000 staff based across the state. The Division is responsible for implementing operational policy and funding frameworks for child and family support services, housing and disability services. It leads work to better understand and respond to the needs of our clients and services, and to deliver effective services for the community across the whole of Victoria. The Division works with clients, service providers and other government partners to co-design more connected end-to-end client journeys to make services easier to navigate, sequence service interventions more effectively, build individual and family capability, focus on child development, and preserve and reunify families wherever possible. The Division also manages critical incidents and assures child safety in a range of government and non-government services. It oversees the implementation of policy into operational service delivery to enable healthy, safe and strong communities by addressing the needs of Victorians across the continuum of health and human services care. The Division also monitors and analyses statewide service delivery standards and performance, provides practice leadership and fosters continuous improvement in service delivery. ACCOUNTABILITIES INCLUDE Assess client's needs and provide comprehensive advice on housing options from a range of established policy, procedures and standards. Make appropriate referrals to internal or external support service providers in order to assist clients with their short-term housing needs.