Housing Revenue Support Officer

Temporary Housing Revenue Support Officer
Reference no: Adur 5257908
Pay Rate: up to £14.91 per hour PAYE depending on experience
37 hours Monday – Friday, 09:00 - 17:30
This opening assignment is for 3 months
City: LANCING
Location: Worthing Town Hall (some home working possible TBC)
As a Temporary Housing Revenue Support Officer, your role will involve the effective calculation, monitoring, and management of Direct Debits payments for tenants, ensuring accuracy and compliance with housing benefit claims and changes in circumstances.
Key Responsibilities:

Effective calculation, monitoring and management of Direct Debits payments for tenants:

Generate Direct Debits (Orchard Housing System)
Check for accuracy and identify required changes
Reconcile and implement any changes
Undertake appropriate banking activities
Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy.

Production of mail merge letters, reports and statistics
General admin duties, including filing, scanning, and post
Assist with end of year processes
Work with others to improve customer service

Qualifications:

3 GCSEs (or equivalent) including Maths and English at Grade C or above

Knowledge:

Housing knowledge
Knowledge of housing law
Welfare benefit knowledge

Experience:

Minimum of 12 months recent experience in a similar role, ideally within a public sector organisation.
Experience of housing finance including managing direct debits in a housing context

Skills & Abilities:

Excellent numeracy and data management skills
Effective planning and organising skills
Able to meet deadlines in a fast-paced, high-pressure environment
Ability to problem solve
Ability to work flexible hours if required
IT literacy including Microsoft and Google
Good team player who is open to change and matrix working

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