Introduction:
Join us and share our Vision:
'All people affordably housed in neighborhoods that support life opportunities'
Housing Choices Australia
(Housing Choices) is a leading and growing national not-for-profit housing provider.
Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging.
We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia.
We provide a culture that supports individuals to be their best, with opportunities for personal and career development.
We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.
The Opportunity
Join our dynamic Housing Services Team as a Housing Officer, where you'll play a pivotal role in delivering specialist expertise and high-quality housing management services to our residents.
This position offers an exciting opportunity to provide professional, responsive, and customer-focused support, ensuring residents are well-informed of their rights and responsibilities.
You will excel in managing tenancy agreements, resolving resident concerns, enforcing rental policies, and fostering a positive community environment.
By collaborating with internal teams and external agencies, you'll contribute to sustaining tenancies and enhancing the overall resident experience, all while aligning with Housing Choices South Australia's values and objectives.
What You'll Do
Provide timely, accurate, and clear communication with residents to address concerns and queries.Manage tenancy agreements, including rent collection, income reviews, and tenancy inspections.Resolve resident complaints proactively and enforce rental policies as needed.Collaborate with internal teams and external agencies to support and sustain social housing tenancies.Contribute to a high-performing, collaborative team environment.What you'll bring:
You will bring a deep understanding of tenancy legislation, strong experience in housing management, and exceptional communication skills to effectively manage and support our diverse resident community.
Relevant qualification in Social Housing, Community Services, or equivalent experience.Strong knowledge of tenancy legislation, including the Residential Tenancies Act (SA) 1995.Experience managing a sizeable portfolio of tenancies and handling complex housing management issues.Exceptional customer service skills with the ability to manage challenging resident interactions.Highly developed communication, mediation, and conflict resolution skills, along with strong organizational and problem-solving abilities.What We Offer In Return
5 Weeks Annual LeaveFlexible working arrangementsSalary Packaging for living expenses, meal, and entertainment expensesExcellent career development opportunitiesRecognition programSalary Continuance Insurance16 weeks paid parental leavePlease note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to:Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)Agree and comply with Child Safety policies and proceduresProvide a current driver's license and willingness to travel across Housing Choices' locations, if and as required.How To Apply
Download a copy of the
Position Description and Apply here.
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Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role.
This opportunity is only open to candidates with appropriate legal working rights within Australia.
Housing Choices recognises the benefits of a diverse workforce.
We celebrate and respect our people's differences and are committed to being inclusive.
We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.
We recognise that applying for positions can be challenging.
You might be questioning if the role aligns with your skills or if your experience is sufficient.
At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture.
Even if you don't perfectly match the criteria, we encourage you to reach out - we're interested in hearing from you.
We base our hiring decisions on your skills, experience, and enthusiasm.
When you apply, please let us know any accommodations you require during the recruitment process.
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