Housing Officer
Are you passionate about supporting your community? This is a permanent full-time opportunity in Canberra.
The Organisation
SEARMS is a registered National Regulatory System for Community Housing Providers (NRSCH) Aboriginal Community Housing provider (ACHP). We have served Aboriginal communities in regional NSW since 2003.
Our portfolio is complex. We own and manage 45 properties and oversee 133 properties owned by 10 other Aboriginal organisations (including Local Area Land Councils) and 63 Aboriginal Housing Office (AHO) NSW (state-owned assets) under 16 different service agreements.
In 2024, SEARMS achieved ASES accreditation (Australian Service Excellence Standard), confirming our commitment to best practices.
As part of its growth strategy, SEARMS has established a Canberra office to complement its Batemans Bay head office. We are looking for people who are passionate about serving their community.
Joining an organisation in exceptional growth can be challenging! It requires a solid grounding of skills, resilience, and initiative to thrive. We offer an excellent range of benefits including:
An opportunity to support organisational growth and development while delivering community outcomes.
Full non-profit status with salary sacrifice available to reduce tax and increase your take-home pay.
To thrive in this working environment, you will be culturally sensitive with compassion, empathy, and a genuine interest in people. Leadership, resilience, and the ability to work under pressure are essential, as is professionalism, integrity, and ethical behaviour.
The Role
The primary purpose of the Housing Officer role is to ensure the effective and efficient management of assigned tenants in accordance with the RTA and SEARMS values. The Housing Officer represents property owners and liaises with tenants (and their supports) in accordance with relevant legislation and housing policy.
Essential Criteria:
Cert IV in Social Housing or Property Services
Proven experience and knowledge in the fields above, minimum 3 years.
An awareness of, or the ability to gain knowledge of the regulatory and compliance frameworks that SEARMS works within, particularly the Residential Tenancies Act and NSW Civil and Administrative Tribunal.
Exceptional time-management and multitasking abilities.
Strong communication and interpersonal skills.
Proactive approach to identifying and resolving issues promptly.
Ability to handle conflicts and emergencies calmly and effectively.
High level of professionalism, reliability, and integrity.
Highly developed computer literacy skills in Microsoft Office software: including Word, Outlook, and Excel.
Desirable:
Aboriginality
Knowledge of, and commitment to, relevant policies, practices, and standards, including WHE, EEO, and the NRSCH standards.
Mandatory Employment Criteria:
Vaccinations - COVID-19
Working with Children Check or Working With Vulnerable People (ACT) Check
Criminal record check providing suitable clearance to work with vulnerable members of the community
Full Driver's License
Health and Fitness assessment (ability to walk 1km, ability to lift 15kg)
For full details of the role, please contact SEARMS' Chief Business Officer Rosie on 1800 138 425.
To apply online, please click on the appropriate link below with a cover letter addressing the criteria along with your CV.
Alternatively, for a confidential discussion, please contact Rosie Tan at ****** quoting the position name on the subject line.
Job Types: Full-time, Permanent
Pay: $35.00 – $37.00 per hour
Expected hours: 38 per week
Benefits:
Salary packaging
Schedule:
Monday to Friday
No weekends
Education:
Certificate I - IV (Required)
Experience:
Real estate/social housing: 3 years (Required)
Work Location: In person
Application Deadline: 06/10/2024Expected Start Date: 14/10/2024
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