A03 Housing Officer ASAP Start QLD Government $48.12 per hour plus super Fortitude Valley Temporary ongoing opportunity Community Services The Role Great opportunity to join this busy team in a supportive environment, in a Housing Service Centre, where you will provide a broad range of applicant, tenancy and property management services and advice to customers with complex needs.
Respond to customers face to face and via the telephone, undertake customer interviews, make referrals to support service agencies and assess new social housing and private housing assistance applications from customers. Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy. Manage tenancy arrangements, allocations, changes of tenancy and vacancies and liaise with other housing providers ensuring departmental compliance. Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints. Manage property maintenance and conduct property inspections. Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections. You The successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer facing role. You will be able to demonstrate the following:
Proven customer service experience (telephone and face to face). Intermediate Microsoft Office skills and confidence to quickly learn additional IT systems. Excellent communication and de-escalation skills. High confidentiality, empathy and resilience to deal with people in distress. Previous experience in a community services role is highly desirable. Able to work under pressure in a fast paced environment. High attention to detail and able to work independently. A National Criminal History check will be required before placement. Driver's License. Apply To be considered for this position, please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email me directly at ******.
Please note only shortlisted candidates will be contacted.
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