As a valued employee in the Department of Housing, Local Government, Planning and Public Works, you will play a vital role in delivering a range of services that make a real difference to the lives of Queenslanders. Your role will support the department to provide housing assistance and homelessness support services.You will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders.You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to building a diverse workforce that reflects the Queensland community.What we are looking forManage new and unexpected events and demonstrate judgement about when to escalate issues.Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.Embrace new challenges and show resilience during times of change and uncertainty.Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.What you will be doingWork collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.Applications to remain current for 12 months.
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