To maintain a basic caseload of around 180 Housing Disrepair Pre Litigation cases.
This will include complying with the Housing Disrepair pre action protocol, assessing liability, drafting court documentation, issuing court proceedings via Part 7 CPR, complying with court directions, document and letter creation in addition to the use of the telephone/email, review of RICs report, review of medical records, collation of special damages, collation of medical evidence, submission of full details, negotiations, and settlements.
To comply at all times with the case management system and be responsible for the maintenance and accuracy of its information.
To comply with all key dates including court directions, limitation, and hearing dates.
To be responsible for the proactive maintenance of their own task pad.
Identify any complications within their caseload and immediately refer to their team leader.
To assess liability and make an initial assessment of special damages.
Contact clients by telephone and maintain regular and proactive telephone contact with clients as required by our SLA's.
To demonstrate an ability to work to deadlines and be self-sufficient.
Be able to achieve financial and administrative targets on a monthly basis as set by their team leader.
Demonstrate a flexible approach to work, including hours of working.
To demonstrate a commercial awareness and a proactive approach to all aspects of work.
Demonstrate the ability to work effectively as part of a team, while maintaining responsibility for their own caseload.
To comply with Lexcel and/or client service standards, client care, and protocols.
To demonstrate IT literacy by utilizing a full range of internal and external systems inclusive of MS Outlook, MS Word, and Pro Claim.
To demonstrate effective planning, organisation, and decision-making skills and work to deadlines and time limits.
To assess liability under the supervision of your Team Leader.
To ensure that appropriate communication methods are utilized to ensure case progression.
MAIN TASKS
Comply with Pre Action Protocol for Housing Disrepair Claims Assessing Liability Reviewing RIC's report – Valuing Damages and Repairs Drafting Court Documents Issuing Part 7 Court Proceedings in accordance with the Company guidelines Complying with Court Directions Monitoring Limitation in accordance with the Company guidelines Reviewing & Valuing Medical Reports Dealing with incoming emails and acting upon the same appropriately Working on an individual caseload using Proclaim effectively.
Chasing relevant parties for required information in order to progress the claim Dealing with incoming post.
This could involve indexing post, actioning it, or transferring to the team who are dealing with the claim.
Working within the firm's SLA's at all times
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