Exciting opportunity to progress your career in NDIS Sector This is a 12-month contract role, commencing in January 2025.
About Hikma House: Hikma House is a registered NDIS service provider based in Melbourne, dedicated to delivering personalised Supported Independent Living (SIL) and Out-of-Home-care services.
Our mission is to provide high-quality home and community care that not only enriches the lives of our participants but also empowers them to live with greater independence. By fostering confidence and uplifting morale, we aim to support individuals in taking control of their lives.
Hikma House is a trusted provider serving diverse communities with exceptional care, dedicated to helping participants lead more fulfilling and autonomous lives.
About You: You are passionate about growing your career in the community sector and approach challenges with a solutions-driven mindset. You align your strategies with both organizational and divisional goals, ensuring success across the board. You excel in working with diverse groups of people, are highly self-motivated, and possess strong business partnering skills. In your role, you thrive in a collaborative, close-knit team environment, supporting colleagues and fostering respect and positive relationships in all your interactions.
The Job role includes: Managing a team of support workers within a service outlet and/or community setting Ensuring compliance with NDIS regulations, OHS regulations, and relevant legislation. Maintain accurate and up-to-date documentation of housing plans, assessments, and resident records. Undertaking rostering of support workers ensuring that participants have appropriate care. Developing and implementing high quality care plans for HH participants. Collaborating with participants and relevant stakeholders to gather input for developing person-centered care plans for HH participants and assisting to work towards achieving their individual goal. Delivering consistent and quality customer service to internal and external stakeholders Monitor Participant service notes, including recording charts and Incidents to ensure quality service is delivered. Managing, responding to, and resolving participant queries and concerns in a fast paced, dynamic environment Managing participant complaints and appeals to effective resolution. Conducting regular property inspection Performing ad-hoc duties and implementing decisions as requested by the Management. You will bring Minimum of 2 years' experience in leading and managing a team of support workers within the disability sector (or allied health/welfare), with relevant knowledge and/or training applicable to the position Tertiary Qualification in Community Sector Strong Knowledge on Occupational Health and Safety Policies Experience working in a similar role, particularly knowledge of best practice rostering procedures in a similar industry. Effective communication skills and the ability to liaise effectively with staff and managers to coordinate shifts. A well-developed capacity to manage the competing demands of a busy environment, work to deadlines and maintain attention to detail. Ability to work autonomously and as part of a team. Current VIC Driver's License (essential) Compulsory third-party insurance on private vehicle (to be used for work purposes) The successful candidate will receive:
A competitive salary, along with allowances where applicable. Professional development opportunities, including training, certifications, and career advancement within the disability sector. Access to an Employee Assistance Program, offering confidential support for personal, professional, or mental health challenges. A collaborative and inclusive culture that promotes teamwork and values diversity. Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia. The successful applicant will be required to undergo a National Police check. Must have Working with children check and NDIS screening check Willingness to obtain First Aid, CPR, Medication Management certificates. If you require support with the application process, please contact Monesha Somasekhar [email protected]