If you're looking for a career with Hyatt, please apply through www.hyatt.jobs.
Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting.
About the RoleWe are looking for a dynamic and results-driven Housekeeping Manager to lead our housekeeping team. This is a senior position responsible for overseeing all aspects of housekeeping operations, ensuring that the hotel maintains its high standards of cleanliness, service, and luxury. As the Housekeeping Manager, you will work closely with other departments to ensure a seamless guest experience, manage operational efficiencies, and mentor your team to deliver excellence.
ResponsibilitiesLeading and managing the housekeeping team to ensure exceptional standards of cleanliness and guest service in rooms and public areas.Conducting daily briefings and ensuring tasks are appropriately assigned to team members.Managing inventories of cleaning supplies and guest amenities, ensuring proper stock levels and cost control.Creating and maintaining efficient cleaning schedules and staffing plans based on operational needs.Implementing and monitoring strategic operational processes to optimize productivity, quality, and guest satisfaction.Overseeing quality inspections of rooms and public areas, ensuring compliance with hotel's luxury standards.Coaching, training, and mentoring the housekeeping team to develop skills, improve performance, and maintain high levels of morale.Collaborating with other departments to ensure smooth operational flow and that guest expectations are consistently exceeded.Addressing guest feedback, resolving any issues related to cleanliness or room maintenance promptly.Ensuring adherence to health, safety, and environmental regulations across all housekeeping activities.Continuously reviewing and improving housekeeping operations to drive efficiency, enhance guest experience, and meet business goals.What We Are Looking ForProven ability to lead, develop and motivate the housekeeping team.Proactive in resolving conflicts or issues within the team or with guests.Keen eye for detail, ensuring rooms and public areas meet the highest cleanliness standards.Skilled in managing supplies and equipment, ensuring adequate stock.Ability to create efficient schedules, balancing workload and compliance with labour laws.Strong ability to interact with guests, employees and other departments.Technologically savvy, competent using property management systems (PMS) and other relevant tools.Knowledge of workplace safety and local health and safety guidelines.Ability to manage housekeeping expenses, ensuring operations are within budget.Innovative, forward-thinking manager who can bring fresh ideas to improve service quality.Strong communicator, whether it's delegating tasks, resolving issues, or working with other departments.A career with Hyatt opens a world of opportunities. Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do.
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