Responsibilities: Direct the strategic planning, development, and execution of all administrative and operational functions within the housekeeping division. Administer financial operations, emphasizing budget management and expenditure control. Enhance guest satisfaction by ensuring exceptional room cleanliness and quality. Spend a reasonable amount of time per day with rooms and public area inspections, including checking all VIP Rooms. Check rooms according to the standard of the hotel. Coordinate all staff requirements daily, ensuring sufficient and effective staffing is provided in all sections of the department and that maximum efficiency is maintained. Create a roster for all housekeeping staff, liaising with hotel management regarding special staffing requirements. Handle all staff requests and keep records up to date. Conduct interviews with prospective employees and assist in the hiring process. Keep all housekeeping files and staff files up to date and in good order. Prepare productivity reports daily. Oversee the smooth handling of lost property so that all items are collated, stored, and redistributed correctly. Conduct checks on all Housekeeping keys to ensure that all keys are accounted for. Work closely with the Hotel management team in determining policies and setting standards throughout the department. Assist in stocktakes and special projects. Ensure compliance with Workplace Health and Safety procedures within the department. Ensure that quality procedures are followed, and quality standards are maintained. Maintain working relationships with clients and other relevant parties. Core Tasks: Budget Oversight Guest Service Excellence Room Quality Assurance Training Brand Standards Managing Performance Communication Style Managing Relationships & People What Are We Looking For? Experience: Minimum of 1-2 years in a housekeeping management role in a 4-5 star hotel. Team Leadership: Proven success in managing teams effectively. Efficiency: Ability to perform well under pressure. Skills: Strong leadership, interpersonal, training, and development abilities. Communication: Excellent verbal and written communication skills. Safety Knowledge: Essential understanding of Workplace, Health, Safety, and Hygiene standards. Guest Service: Passion for delivering exceptional guest experiences. Technical Skills: Experience with Excel and Deputy software is a bonus. Additional Information: Australian Citizens/Residents only need apply. Only suitable applicants can be considered. Permanent Residents of Australia are encouraged to apply. Job Type: Full-time
Pay: $75,000.00 – $80,000.00 per year
Benefits: Employee discount Schedule: 8 hour shift Monday to Friday Work Authorisation: Australia (Preferred) Work Location: In person
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