For over 70 years, ACH Group, a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we're able to create good lives for our customers.The role: We currently have an opportunity for an exceptionally motivated hospitality leadership professional to join our team on a full-time basis at ACH Group's Residential Care Home Colton Court, located in McLaren Vale. As the Hotel Services Team Leader, you will take ownership of the daily hotel services operations, ensuring great resident hospitality experiences while overseeing compliance and meeting financial goals across food, dining, housekeeping operations, resident experiences & consumer satisfaction.If you are a management professional who thrives in fast-paced environments with new challenges and consistently delivers to the highest quality, we want to hear from you!What you'll do:Management of catering, dining experience, cleaning and laundryLead a team and drive a culture that genuinely puts hospitality at the heart of what they doContinually drive a team to create and deliver exceptional customer experiencesSupport a positive environment, challenge the status quo and inspire your teamContinually seek improvements, identifying and addressing gapsManage the hospitality budget for the homeAbout You!The role demands a person with outstanding communication skills and the ability to build strong relationships with people and stakeholders at all levels, along with:Experience leading with emotional intelligence, coaching and mentoring your teamExperience in the management of hotel, airline lounge or similar professional experienceSkills to provide feedback on performance and lead succession planning processes for team membersDemonstrated ability to lead large teams and implement transformative changeProven customer engagement and complaint resolution approachComputer literacy with the ability to use Microsoft Office suite and learn multiple databasesExcellent communication and customer service skillsA Police Check for unsupervised contact / vulnerable groups less than 12 months old upon commencementIf you want to join our amazing team, we can offer you:Career development with in-house upskilling and external learning opportunitiesFriendly and inclusive culture, supporting diversity and employee wellbeingFinancial advice for HESTA members, our preferred superannuation supplierWellbeing program including free employee assistance programRecognition program acknowledging significant contributionsSalary packaging to maximise your take home payDiscounted Corporate Membership - Health Insurance – BUPAACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax.How to Apply: Click 'Apply' now to apply!ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
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