A fulltime position is available for a Hotel Receptionist in Cairns City, QLD 4870.
SKILLS The role requires you to hold at least a relevant AQF (or equivalent) Cert III and 12 months of relevant work experience. If no relevant qualification, at least 2 years of fulltime relevant work experience is required.
RESPONSIBILITIES As a Hotel Receptionist, you will provide exceptional customer service by managing check-ins, check-outs, handling guest inquiries, and resolving issues. You will maintain accurate records, liaise with housekeeping and other departments, process bookings, handle transactions, and upsell services. Ensuring a clean, safe workspace, adhering to health and safety guidelines, and supporting smooth daily operations through effective communication and teamwork are key responsibilities.
TASKS INCLUDE Maintain knowledge of hotel services, room layouts, rates, promotions, and eventsDeliver consistent, superior customer service and ensure all guests feel welcomed and valuedPerform check-ins/check-outs, assist with inquiries, and ensure positive guest interactionsMaintain an accurate guest ledger and gather guest feedback during their stay and at departureExecute service recovery or escalate issues to supervisors when necessaryLiaise with housekeeping and reservations to fulfill guest requestsUphold confidentiality of guest records and assist with housekeeping/maintenance when neededStay informed about rate changes, packages, and group dealsUpsell hotel products and services (room upgrades, in-house services, etc.)Handle bookings, inquiries, and transactions to ensure revenue is maximisedBalance till and transactions at the end of shifts following proceduresPromote a positive team environment and support smooth shift handoversComply with the Work Health and Safety Act 2011 and the Anti-Discrimination Act 1991Follow hotel policies and procedures in the Employee HandbookAnswer phone calls within 3 rings and maintain a professional mannerPerform any reasonable duties as directed by managementAttend training sessions and clock in/out accuratelyReport potential hazards, incidents, and accidents to supervisors/managersWork safely with chemicals and be familiar with Safety Data Sheets (SDS)Handle the Fire Indicator Panel and emergency procedures competentlyADDITIONAL ATTRIBUTES Positive attitude, team-oriented, professionalExceptional customer service and communication skillsAbility to follow instructions and meet deadlinesProficiency in basic office equipment and computer literacyKnowledge of the local area, preferred travel products, and CMS Guest CentrixAbility to work under pressure and troubleshoot issuesSALARY The salary offered will be $60,000 to $70,000 per annum based on your experience.
TO APPLY Applications in Word format should be forwarded to us by clicking the 'Apply' button below.
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