Hotel Receptionist Permanent Role $60-70K PA Cairns QLD POSITION A fulltime position is available for a Hotel Receptionist in Cairns City, QLD 4870.
SKILLS The role requires you to hold at least a relevant AQF (or equivalent) Cert III and 12 months of relevant work experience.
If no relevant qualification, at least 2 years of fulltime relevant work experience is required.
RESPONSIBILITIES As a Hotel Receptionist, you will provide exceptional customer service by managing check-ins, check-outs, handling guest inquiries, and resolving issues.
You will maintain accurate records, liaise with housekeeping and other departments, process bookings, handle transactions, and upsell services.
Ensuring a clean, safe workspace, adhering to health and safety guidelines, and supporting smooth daily operations through effective communication and teamwork are key responsibilities.
TASKS INCLUDE Maintain knowledge of hotel services, room layouts, rates, promotions, and events Deliver consistent, superior customer service and ensure all guests feel welcomed and valued Perform check-ins/check-outs, assist with inquiries, and ensure positive guest interactions Maintain an accurate guest ledger and gather guest feedback during their stay and at departure Execute service recovery or escalate issues to supervisors when necessary Liaise with housekeeping and reservations to fulfill guest requests Uphold confidentiality of guest records and assist with housekeeping/maintenance when needed Stay informed about rate changes, packages, and group deals Upsell hotel products and services (room upgrades, in-house services, etc.)
Handle bookings, inquiries, and transactions to ensure revenue is maximised Balance till and transactions at the end of shifts following procedures Promote a positive team environment and support smooth shift handovers Comply with the Work Health and Safety Act 2011 and the Anti-Discrimination Act 1991 Follow hotel policies and procedures in the Employee Handbook Answer phone calls within 3 rings and maintain a professional manner Perform any reasonable duties as directed by management Attend training sessions and clock in/out accurately Report potential hazards, incidents, and accidents to supervisors/managers Work safely with chemicals and be familiar with Safety Data Sheets (SDS) Handle the Fire Indicator Panel and emergency procedures competently ADDITIONAL ATTRIBUTES Positive attitude, team-oriented, professional Exceptional customer service and communication skills Ability to follow instructions and meet deadlines Proficiency in basic office equipment and computer literacy Knowledge of the local area, preferred travel products, and CMS Guest Centrix Ability to work under pressure and troubleshoot issues SALARY The salary offered will be $60,000 to $70,000 per annum based on your experience.
TO APPLY Applications in Word format should be forwarded to us by clicking the 'Apply' button below.
