PRO-INVEST HOTEL OPERATING 7 PTY LTD trading as Holiday Inn Express Melbourne Little Collins Whether you're on a back-to-back work schedule or a whirlwind holiday, the new Holiday Inn Express Melbourne Little Collins is the perfect choice for the switched-on traveler. Delivering more where it matters most, our convenient hotel provides seamless service, incredible value and a comfortable place to rest or get some work done.
Ideally located in the heart of town on one of Melbourne's most iconic laneways the Holiday Inn Express Melbourne Little Collins is just 700 metres from Marvel Stadium and a short walk to local attractions like Melbourne Aquarium and Melbourne Convention Centre. Our coveted position amid majestic heritage buildings, a variety of boutiques, hole-in-the-wall bars, cool cafes and historic arcades provides the ideal base from which to explore Australia's culture capital, or dash to your next meeting.
We are on the lookout for a Hotel Manager to join our team at 589-599 Little Collins Street, Melbourne, VIC 3000.
As Hotel Manager, you will drive the overall engagement and product quality of the operation by managing and coordinating activities to maximise performance, profitability and return on investment. Create a positive and productive work environment, ensure superior guest service is delivered, providing direction to employees to complete their duties and ensure compliance with quality and brand standards. You will adhere to the local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements and will implement policies, procedures and provide support on hotel operating systems.
You are expected to be flexible in your availability across all shifts, including Night Shift.
Our Service Style, Mission Made Easy, is built upon three Service Behaviours that drive everything we do:
Be Ready: We know our guests want a smooth and hassle-free stay, one that doesn't break their Wow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we're always ready.Be Engaging: Our guests are more than a reservation; they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.Be On It! We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them; the more we do this, the more they come back. FINANCIAL RETURNS Use company and IHG systems and processes to maximise revenue.Ensuring internal audit compliance is understood and executed.Ensure cash security procedures are adhered to, including following the hotel Cash Float Policy.Ensure stock control and ordering are in line with business needs.Manage the daily ordering and raising of purchase orders as required and as directed.Liaise with the team accepting deliveries on stock variances and/or damaged stock, ensure it has been followed up with the supplier for replacement or reimbursement.Ensure the team are trained & competent in accepting & denying deliveries from suppliers.Understand forecast and business needs and strategies.Assist in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget, maintain cost efficiencies and work within allocated manning budgets.Roster to the business needs and work with the Hospitality Industry (General) Award 2010 (HIGA) to ensure efficiencies are controlled.Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. QUALIFICATIONS AND REQUIREMENTS Required Skills – Ability to communicate effectively with colleagues, guests, and external parties in spoken and written form.A high energy level and a passion for achieving superior results.You make calm, collected decisions.Ability to lead in a competitive environment.Strong leadership skills in managing teams to drive for results.Ability to manage complex relationships.Responsible Service of Alcohol Certificate.Required to hold a current First Aid Certificate and provide a copy to the hotel. This certificate must include the following accreditations HLTAID003 - Provide First Aid, HLTAID002 - Basic Emergency Life Support and HLTAID001 - Provide Cardiopulmonary Resuscitation. It is also your responsibility to renew the certificate before it expires.You must meet the appropriate legal requirements to work in Australia. Qualifications – Diploma in Hotel Management and/orBachelor's degree in Hotel Administration, Business Administration or equivalent. Experience – Previous Managerial Experience.Type and level of experience required may vary slightly based on size and complexity of operation.Accounts and financial acumen preferred for Night Audit task.Hotel operations. Salary: $75,000 - $80,000 (Plus super)
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