Are you an experienced leader ready to take on a pivotal role in a renowned venue and drive exceptional business growth?
At Mount Gambier Hotel, we are looking for a highly motivated Venue Manager to spearhead operations, exceed KPIs, and take the hotel to new heights. This is a unique opportunity to work with Matthews Hospitality Group, a family-owned business committed to its people, sustainability, and community engagement.
Role: Venue/Hotel Manager
Reports to: General Manager of Hospitality
Location: Mount Gambier Hotel
Hotel Departments: Kitchen, Bar, Restaurant, Functions, Accommodation, Gaming, and Bottleshop
Employment Type: Full-Time Salary, Permanent
Employees: 60 to 65 dependant
Key Areas of Responsibility:
Strategic Leadership: Lead, mentor, and inspire department heads and staff to create a customer-centric culture that delivers exceptional service and maximises operational efficiency.
Business Growth: Drive revenue growth through innovative promotions, room sales, F&B activations, and local partnerships. Identify market opportunities to increase foot traffic and guest engagement.
Financial Management: Oversee all financial operations, including budgeting, forecasting, cost control, and reporting. Implement strategies to improve profitability and ensure all financial targets are exceeded in sales, wages etc.
Customer Experience: Develop and execute strategies to enhance guest satisfaction, address feedback, and ensure continuous improvement in service quality.
Compliance & Standards: Maintain high safety standards, legal compliance, and operational excellence, ensuring the hotel meets all industry regulations.
Community Engagement: Promote the hotel within the local community through networking, sponsorships, and events, enhancing the venue's reputation as a community hub.
Your Skills and Experience:
Customer-First Approach: A passion for delivering outstanding customer experiences and fostering a culture of continuous improvement.
Proven Leadership: Extensive experience in hospitality management with a track record of driving business performance and leading diverse teams.
Commercial Acumen: Strong financial skills with experience in P&L analysis, budgeting, and implementing strategies to meet and exceed business targets.
HR Expertise: Experience in recruitment, performance management, and employee development, ensuring team engagement and retention.
Operational Savvy: Ability to manage complex operations, from F&B to housekeeping, and implement initiatives that drive efficiency and service quality.
Proven experience in accommodation management, including overseeing front office operations, room sales, reservations, housekeeping, and guest services.
Strong food and beverage management background in premium bistro and table service settings, including menu planning, supplier management, inventory control, and delivering exceptional dining experiences.
Ability to implement and manage health and safety standards in all service areas, ensuring compliance with industry regulations.
Experience with POS systems, hotel management software, Microsoft Office, and online booking platforms. Sound understanding of technology and systems.
Strong commercial acumen in pricing strategies, inventory management, and vendor negotiations.
Knowledge of event coordination for in-house functions, meetings, and catering services.
Essential:
Minimum five years of leadership experience in hotels/hospitality.
Experience in food, beverage, gaming, accommodation.
Available full-time over seven days.
RSA and RP Badge
RSG 1 and 2 at a minimum
Accommodation experience
Good time management and attention to detail
Qualifications in hospitality and/or leadership.
How to apply:
If you're a visionary leader who thrives in a fast-paced, customer-focused environment and is eager to drive business growth, apply now to lead the Mount Gambier Hotel and be part of a team committed to excellence, innovation, and community.
Any questions about this role, please email ******
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