Hotel Guest Service Agent | Treasury HotelApply now Job no: 531798
Work type: Permanent Part Time
Location: Brisbane
Categories: Front Office
Join our team as a Guest Service Agent at Treasury Hotel.
Treasury Brisbane embodies the opulence of a five-star hotel, the allure of live entertainment, the elegance of exclusive fashion events, and the delight of unique dining experiences.
The Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to our guests during check in, check out and throughout the entire duration of their stay.
A few of your responsibilities Provide outstanding guest service to guests to enhance their experienceManage all guests requests and maintain guest accountsSound knowledge of local attractions and surroundsPerform check in and check out in a professional, friendly, and efficient way for all guestsPerform and complete daily tasks in line with shift checklistsWhat we will be looking for Possess a passion for Hospitality and creating memorable experiencesExceptional guest service skills and strong commitment to 5-star customer serviceProfessional telephone mannerAbility to effectively communicate and liaise with internal and external clientsExcellent organisational skills and high level of computer literacyAbout you The successful candidates will possess that go-to attitude and always ensure their main goal is to go above and beyond for our guests, while maintaining our 5-star commitment. Prior experience within the hospitality or retail is desirable, but not essential.
Your role will be pivotal in shaping the success of our hotel team at The Star Brisbane. Join us in making a difference.
What can we offer you Up to 30% discounts across award winning restaurants and accommodationComplimentary buffet meal on every shiftUniform laundered and ready for you daily on propertyAn organisation that values diversity, teamwork and bringing your best selfOpportunity to work with elite professionals and assetsGroupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and IndigenousPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. About us The $3.6 billion Queen's Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners. When complete, Queen's Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our Culture At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.
It's your move Make your next move by clicking the link below.
Advertised: 14 Nov 2024 E. Australia Standard Time
Applications close: 29 Nov 2024 E. Australia Standard Time
The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.
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